Relax, you're in safe hands
We’re pleased to tell you that SSE has been appointed by energy regulator Ofgem to take over your energy supply, including customers supplied under Northumbria Energy whose supply started before 15 March 2019. Northumbria Energy partnered with Brilliant Energy to offer energy tariffs under what’s called a ‘white label’ arrangement.
We know switching supplier like this can be concerning, but don't worry – your energy supply won't be interrupted. And any credit balances you have with Brilliant Energy or Northumbria Energy are safe.
You can find out more information on the Ofgem website.
Millions of people trust us with their energy
There are some great reasons to stay with SSE, like access to presale tickets to some of the UK’s biggest acts through SSE Reward.1
SSE currently has a score of 4.6 out of 5 awarded by Citizens Advice, making us first overall and the best performing energy provider. We also score 5 out of 5 for easier switching, having fewer complaints and our customer guarantees. And we've won three awards in the uSwitch Energy Awards 2019, including “Supplier of the Year” in the Large Supplier category.
What happens next?
Your final bill from Brilliant Energy and Northumbria Energy
- From 6 May 2019, customers who joined SSE because Brilliant Energy and Northumbria Energy ceased trading, will start to receive their final bills from those companies.
- This final bill will be for the period leading up to 15 March 2019, when Brilliant Energy and Northumbria Energy were still in operation and were servicing you as an energy customer.
- The bill will give you details about any outstanding amounts that you'll need to pay and explain how to do so.
- If your bill shows that you are owed money, SSE have applied this credit to your SSE energy account.
If you have any queries about your final bill, or have a balance due to Brilliant/Northumbria Energy, please contact CDS Global, who’ve been appointed to collect the final balances for Brilliant Energy and Northumbria Energy. You can call them on 011 2961 438 or email them at firstname.lastname@example.org.
What happens to your Direct Debit?
If you had a Direct Debit set up with Brilliant energy or Northumbria energy, and haven’t cancelled it, your Direct Debit should now have been transferred to SSE. To ensure your monthly payments cover your usage we’ll carry out a Direct Debit review, this will likely mean your payments will need to change. If your Direct Debit amount needs to be amended, we’ll send you a letter advising you of the new amount.
Your first SSE bill
Most customers have now received their first SSE energy bill for the energy used since becoming an SSE Energy customer on 15 March 2019. You may see an additional adjustment made to your bill. This is for the period of time where SSE had taken over the responsibility of supplying your energy, but had not yet registered you as an SSE customer.
These additional adjustments could be:
Standing Charges – used to apply the standing charges from 15 March up to the date the account became live with SSE.
Price Adjustment – used to apply units used from 15 March up to the date your account became live and to reflect the price cap change on 1 April 2019.
What if I want to switch tariff or energy supplier after transferring to you?
Once your account has been set up, you can switch to one of our other tariffs.
We hope you’ll stay with us and take advantage of our deals. But if you do decide to switch to another supplier, please wait until your account set-up is complete. That way we can sort out any credit you might have built up with your old supplier. You won’t be charged an exit fee if you do decide to switch.
Don’t worry if you'd already switched supplier before Brilliant Energy ceased trading. Your switch is still in progress and you'll continue to be moved to your chosen supplier.
Make sure you know your rights
It's easy to get free, independent advice at any stage so that you know your rights as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you’re struggling to pay your bills.
Visit the Citizens Advice website for up-to-date information. Or contact the Citizens Advice consumer service on 03454 04 05 06.
Frequently Asked Questions
What happens if I'm moving home?
If you’re moving home, please let us know your new address, so we can send our letters there. You might want to get your post redirected to make sure you don't miss anything important.
When will I get my first bill?
We'll send you an energy bill every quarter. You’ll receive your first bill within three months of joining us, once your account has been set up.
What’s happening with my old contract and rates?
You’re being switched to SSE’s Standard variable tariff. You’ll find full details on your energy rates in our Welcome pack.
What’s happening with my credit balance?
Your credit balance is being transferred to SSE. Once we’ve reviewed it, you’ll see it on your final bill from Brilliant Energy or Northumbria Energy and your first bill from us.
What about my Warm Home Discount payment?
We’ll honour Warm Home Discount payments to all eligible customers. We'll let you know more soon.
I had a smart meter appointment booked with Brilliant Energy or Northumbria Energy, will this still happen?
No, but we’ll be happy to arrange a new appointment to install a smart meter with you once your switch has completed.
How do I know what my account number/customer number is?
We’ll send you all the information you need about your new account and tariff.
Can I manage my SSE energy account online?
Yes, we’ll provide you with more information around setting up your online account. If you manage your account online, you can:
- View your energy bills – make payments and download bills.
- Give us a meter reading – get an instant, up-to-date balance and more accurate bills.
- Update your account details – view and change your personal details or password.
1 Subject to availability. Terms and conditions apply.