We've teamed up with British Airways Executive Club to give you a fantastic reward for switching to our Broadband & Phone. Not only will you get great, Frustration-Free Broadband, you'll also get a bonus of 8,000 Avios when you sign up – that’ll get you away sooner.

Here's what Frustration-Free Broadband means for you

  • Zero price hikes during 18-month contract

  • No exit fee with our 60-day Happiness Guarantee

  • No upfront broadband charges

  • Free wireless router

  • Unlimited downloads

How the Avios offer works

  1. Sign up to one of our Broadband & Phone packages

  2. We'll email your Avios voucher code

  3. Redeem your Avios at www.aviosvouchers.com

British Airways Executive Club Broadband & Phone Offer Terms and Conditions

  1. These Terms and Conditions relate to the British Airways Executive Club offer associated with taking an SSE Broadband & Phone package and are in addition to the Terms and Conditions associated with the Broadband & Phone package you choose. These will be displayed when you choose your package and sent to you. They can also be found here.

  2. We'll send you an email with a unique Avios voucher code within 30 days of your Broadband & Phone start date so you can collect your 8,000 Avios. If your phone package has an earlier start date to your broadband package, we'll send you a unique voucher code with the value of 4,000 Avios within 30 days of your phone start date. We'll then send you a separate unique voucher code with a further 4,000 Avios within 30 days of your broadband start date. To collect your Avios you must visit Avios vouchers website and enter your British Airways Executive Club membership details and unique Avios voucher code. Your Avios will then be added to your account within five working days. We'll send you the unique Avios voucher to the email you used when signing up.

  3. Available to new SSE Broadband & Phone customers only. It's not available in the Republic of Ireland or Northern Ireland.

  4. An Avios voucher code will only be awarded to you the first time you sign up to this offer.

  5. This offer cannot be combined with other promotional offers.

  6. Avios are issued and redeemed in accordance with Avios Terms and Conditions. For further details and British Airways Executive Club Terms and Conditions please visit British Airways Executive Club website.

  7. For missing Avios claims please contact us on 0345 071 9493 within six months of your start date.

  8. Your unique Avios voucher code is valid until the last calendar day of the year that you receive your code and you will not be able to redeem your Avios voucher code after this time. If you receive your unique Avios voucher code from 1 November, then it will be valid until the last calendar day of the following year. For example, if you receive your unique Avios voucher code on 5 December 2019, you will have until the end of 2020 to redeem this. Likewise, if you receive your unique Avios voucher code on 1 October 2019, you will have until the end of 2019 to redeem this.

  9. Avios are non-transferable and non-refundable and cannot be redeemed or exchanged for cash.

  10. This offer is subject to availability. SSE reserves the right to refuse or withdraw the offer at any time.

Here's what Frustration-Free Broadband means for you

Price promise

Zero price hikes during your 18-month contract.

Our price promise is to keep Broadband & Phone package prices fixed for the duration of the contract from your package start date. The only exception will be any increases to VAT or any other relevant tax/levy. The monthly package price includes your monthly broadband, line rental and selected call package.

Happiness Guarantee

If you’re not completely satisfied with our service, you can leave for free within the first 60 days.

Our Happiness Guarantee is for customers signing up for an SSE fixed-term broadband and phone package bundle. They can leave their contract without early termination charges within the first 60 days, if they’re not happy with any aspect of the service they have received, and we have been unable to fix the problem.

Unlimited downloads

Stream, download or play to your heart’s content with unlimited internet usage. This is subject to our Broadband Acceptable Use Policy.

No upfront broadband charges

No broadband connection charge, and no postage or delivery charges. The only exception will be if you don’t have an active BT/Openreach phone line, we’ll arrange for an engineer to install one. This will cost £60 and we’ll add this charge to a future bill.