SSE Phone & Broadband is provided to you by OVO (S) Retail Telecoms Limited, a subsidiary of OVO (S) Energy Services Limited.

We now want to let our customers know that OVO Energy has agreed to sell SSE Phone & Broadband to TalkTalk. This happened in August 2022.

Why TalkTalk?

TalkTalk is the UK’s leading value for money phone and broadband provider. They believe that simple, affordable, reliable, and fair connectivity should be available to everyone. Today, they provide fibre, broadband, TV and landline services to over four million customers.

  • All their broadband plans come with unlimited data, online security and 24/7 online support.
  • No matter what speeds your home needs, great value is always a guarantee.
  • Looking after their customers is their top priority – TalkTalk was a bronze winner at the 2021 UK Customer Experience Awards.

You’ll get the same great service

We want to reassure you that, right now, nothing is changing – your prices and your terms and conditions will stay exactly the same, and there’s nothing you need to do. We’re still just as committed as ever to great customer service, and so are TalkTalk.

We’ll be in touch as soon as we have more information about the change.

Questions and answers

What’s happening with OVO, SSE Phone & Broadband, and TalkTalk?

In 2020, SSE Phone & Broadband was acquired by OVO Energy as part of its purchase of SSE Energy Services from SSE plc. OVO has now agreed to sell SSE Phone & Broadband (provided by OVO (S) Retail Telecoms Limited) and move the care of its customers to TalkTalk. Right now, nothing changes for customers, and service will carry on running as normal. More information about the transfer of your phone and broadband service to TalkTalk will be shared when it’s available.

SSE, which owned SSE Phone & Broadband prior to its sale to OVO Energy in 2020, has given permission for the SSE brand to be used under licence until April 2023 to support a smooth transition to TalkTalk.

Why is OVO selling SSE Phone & Broadband?

TalkTalk are phone and broadband experts – bringing reliable service at great value to all their customers. We trust them to carry on giving you the same high level of service you’re used to. OVO will stay focused on energy and the goal of bringing clean power to everyone.

I’m with SSE Phone & Broadband – what does this mean for me?

Right now, nothing changes for SSE Phone & Broadband customers. Your service will still be provided by OVO (S) Retail Telecoms Limited until your service is transferred to TalkTalk and your prices won’t be affected by this change. You don’t need to do anything – more information will be shared when it’s available.

Will my connection be affected?

No, absolutely not – there won’t be any interruption to your phone and broadband connection. We’ll be moving your service to TalkTalk's network over the next few months. But you’ll stay on the same package and won't experience any issues.

When will you have more information?

OVO will be working closely with TalkTalk to make sure the move is as smooth as possible. More information will be shared when it’s available.

Who do I contact if I have a problem with my Phone & Broadband?

Please get in touch with SSE Phone & Broadband (part of the OVO family), just like normal – nothing’s changing for our customers right now. If you need us, we’re always happy to help. You can reach us on WhatsApp, or call our friendly team on 0345 071 9886.

I’m with SSE Energy Services as well as Phone & Broadband – what does this mean for me?

There won’t be any changes to your energy service or your Phone & Broadband connection. More information about the transfer of your phone and broadband service to TalkTalk will be shared when it’s available, but TalkTalk are just as committed to great customer service as we are.