“What's happened?”

SSE Energy Services (the part of the SSE Group that supplied your energy) became a part of the OVO family in January 2020. We now sit alongside OVO Energy and CORGI HomePlan. To make sure you get the best of all we have to offer, we’ll gradually be moving all SSE Energy Services gas and electricity customers to OVO Energy. If you're part of this move, you don't need to do anything. We’ll make sure it goes as smoothly as possible and keep you updated every step of the way.

This move won’t interrupt your energy supply, won’t affect the energy prices you pay, and won't affect your gas or electricity meter(s).

If you’re with SSE for your household energy we've got your questions covered in our question and answer page about the move. If you get any other products, such as phone and broadband or heating cover, from us, even if we also supply your energy, we won't be moving you for now.

“Do I need to do anything?”

If your gas or electricity is supplied by SSE Energy Services, then when the time comes for your account to move, we'll contact you. You won't need to do anything and we'll keep in touch with you every step of the way. You'll still enjoy the great service you're used to and your supply and prices won't be affected by the move. If you get any other products, such as phone and broadband or heating cover, from us, even if we also supply your energy, we won't be moving you for now.

"Does this change the products I can buy?"

We're continuing to sell our broad range of SSE Energy Services products.

"What benefits will I see?"

OVO Energy are a leading energy supplier, helping their customers live more sustainably since 2009. Millions of customers across the UK trust OVO to power their home. They’re British-based (their headquarters are in Bristol), and just as passionate as SSE about great customer service. In fact, just like SSE, OVO are rated excellent in customer reviews on Trustpilot. And you'll still get exclusive benefits from SSE Reward, plus you can look forward to exciting new products in the future.

Find out more about OVO Energy

"Will the online account I use change?"

If you're an energy customer, then when we start your move you’ll see a message in your SSE account letting you know the process has started. And when your move is complete you'll see a message in your SSE online account with a handy link to get started in your new OVO online account. Your online account with SSE will still be active for six months after your move to OVO Energy. If you get any other products, such as phone and broadband or heating cover, from us. even if we also supply your energy, we won't be moving you for now. So you won't see any change to your online account.

"My SSE product/service is coming to an end – can I stay with SSE?"

If your gas or electricity is supplied by SSE Energy Services, then once you've moved and your current tariff is coming to an end, you can switch to another OVO tariff. OVO Energy have plenty of tariffs, which they call “plans”, to cover your needs. These include 1 and 2 year fixed-price plans, just like SSE. And you can sign up to phone and broadband, and heating and boiler cover SSE products whenever you want.

"Will my Direct Debit details have to change?"

No, you don't need to change anything. The amount you pay and the date you pay it will stay the same. If your gas or electricity is supplied by SSE Energy Services, then after you move to OVO Energy, your gas and electricity will be combined into one simple account. So instead of having two Direct Debit payments on your bank statement, you’ll see that both will be collected in one go, making it easier to keep track of your payments.

"Will my bills be different?"

All of our energy customers will been given a new account number by OVO as part of their move to OVO Energy. This will appear on your final SSE bill. Until then your SSE account number will still work just fine. Your bills will continue to be dependent on your usage, just as they were before.

If you get any other products, such as phone and broadband or heating cover, from us, even if we also supply your energy, we won't be moving you for now. So your account number will be the same.

"I get my communications in Braille – will this continue?"

Yes. All our services remain in place, so if you currently receive your communications in Braille, this will continue as before.

"I get my communications in large print – will this continue?"

Yes. All our services remain in place, so if you currently receive your communications in large print, this will continue as before.

"Can I still sign up for an SSE product as a new customer?"

Yes. We're still selling and managing our products as before.

"I'm an SSE shareholder. What will happen to my shares?"

Your shares remain unchanged within the SSE Group. You can check the SSE Group website for more information on this.

"How can I make a complaint?"

Obviously, we hope you won't have a need to complain. However, we always value your feedback. You can get in touch by going through our Contact us page.

Energy

"Will anything happen to my energy supply?"

No, your energy supply will continue as normal.

"I have a feed-in tariff – will I still receive payment for the energy I generate?"

Yes. We're not moving any of our energy customers with feed-in tariffs to OVO Energy yet, so this will continue as usual.

"Who will do my meter reading?"

An SSE engineer will read your meter for you as usual.

But remember to stay safe. If someone comes to your door asking to read your meter, always check they are who they say they are – our engineers will have an SSE ID badge with a contact number on the back in case you want to call and check with us.

"I have an electric-only heating specialist tariff. Will this still be supported?"

Yes. We're not moving any of our electric-only heating customers to OVO Energy yet. So if you have a THTC, SHC, Flexiheat, Superdeal or other meter, we'll continue to support this in the usual way. If we make any changes to our services, offers or tariffs, we'll let you know directly.

"I'm on a repayment plan. Will that stay the same?"

Yes. We're not moving any of our customers on repayment plans to OVO Energy yet. So if you're on one, that won't change. We'll continue with your plan as agreed.

"What about Warm Home Discount – will that stay the same?"

Yes. There's no need to worry. We're not moving any of our energy customers who have the Warm Home Discount to OVO Energy yet. If you've already applied to the Warm Home Discount, your application will carry on as normal.

"What about the Benefit Entitlement Check – will that stay the same?"

Yes. There's no need to worry. If you've already applied for the Benefit Entitlement Check, your application will carry on as normal.

"What about the Priority Assistance Fund – will that stay the same?"

Yes. There's no need to worry. If you've already applied for the Priority Assistance Fund, your application will carry on as normal.

"Will my top-up key or card still work? Can I still use PayPoint?"

Yes to both. We're not moving any of our Pay As You Go energy customers to OVO Energy yet. So please continue topping up as you normally do. You can use the same device and method, whether it's by key or card, or by topping up online.

"Will I still be protected by the Default Tariff Cap or Prepayment Cap?"

Yes.

The energy regulator Ofgem set the maximum price all energy suppliers can charge customers on our variable (as in not fixed-price) tariffs. This maximum price is called the Default Tariff Cap. Ofgem review this every six months. If they change the price cap, energy suppliers may increase or decrease to their price.

Price changes relating to the Default Tariff Cap won't be related to your move to OVO.

"Can I use the OVO app to manage my account?"

If you use the My SSE app, please continue to do so until you move to OVO Energy. Once you move, you'll have access to OVO's highly rated app for Android and iOS. It lets you give meter readings, see how much energy you've used, download your bills and more.

Phone and Broadband

"I'm with SSE for my phone and broadband. What will happen to this?"

Nothing about your phone and broadband account will change. SSE Energy Services will continue to be your phone and broadband supplier, so your contract will be unaffected.

Boilers and Heating

"I'm with SSE for boiler and/or heating cover. What will happen to this?"

You'll be protected until the end of your contract, just as before.

For now, nothing about your boiler or heating cover will change. If there are changes in the future, we'll be in touch.

Smart meters

"I've booked a smart meter appointment – will SSE or OVO install it?"

The engineer who installs your smart meter could be from SSE or OVO. This is because SSE is now part of the OVO family. Our engineers work across both brands so we can give you the best and quickest service.

"I have a SMETS1 meter – will this now lose its smart functionality?"

No. Your meter should continue to operate as it always has.

"Will my meter need to change?"

No, nothing about your meter will need to change. You can keep the one you have and it will continue to work as usual. No one will need to come out and change it or remove it.

"I've booked my smart installation. Does this mean I don't need a smart meter now?"

We still recommend everyone get a smart meter. They allow you to see the precise cost of your energy use in pounds and pence.

If you've booked an appointment to have one installed, this means a smart meter will be installed on the date you arranged. We think it's best that you keep the appointment and continue as planned.

More about OVO

"Who are OVO Energy?"

OVO are a leading energy supplier, helping their customers live more sustainably since 2009. Millions of customers across the UK trust OVO to power their home. They’re British-based (their headquarters are in Bristol), and just as passionate as SSE about great customer service. In fact, just like SSE, OVO are rated excellent in customer reviews on Trustpilot. So rest assured you’ll still get the same friendly, reliable service. Also all OVO members get:

  • 100% renewable electricity as standard

    The renewable electricity OVO Energy sell is backed by Renewable Energy Guarantee of Origin (REGO) certificates. A proportion of the electricity sold is also purchased directly from renewable generators in the UK.
  • A tree planted for you every year

    OVO Energy plant one tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.
  • OVO Greenlight

    A free online tool giving you tips and insights on using energy more efficiently. It'll help you save money and reduce your carbon footprint.

Find out more about OVO

"Can I switch to an OVO product?"

If your gas or electricity is supplied by SSE Energy Services, once you've moved and your current tariff is coming to an end or you're on our Standard tariff, you can switch to another OVO tariff. OVO Energy have plenty of tariffs, which they call “plans”, to cover your needs. These include 1 and 2 year fixed-price plans, just like SSE. And if you're not currently with SSE for energy, you can sign up for an OVO Energy product whenever you like.

"I have a smart meter appointment booked with SSE – can I switch to OVO now?"

If you want to switch to OVO, you'll need to cancel your smart meter appointment with us. You should find a number to call so you can cancel in your booking confirmation email from us. After cancelling, you can then start your switch by visiting the OVO Energy website. Switching would take around 21 days, after which OVO will contact you about when they can install a smart meter.

"Will you tell me if OVO is offering a cheaper product?"

We'll continue to advise you on the cheapest SSE branded products for you, whether it's over the phone or in a bill or other communication you might receive from us. You can see the products we currently offer on our energy hub.

For the best-priced OVO products and other offers within the OVO family, you can explore OVO's website and Boost's website.