Update about smart installations

Following the latest government guidelines, we're taking bookings and installing smart meters again. However, if you're in local lockdown, are considered at high risk of severe illness from coronavirus or you or anybody in your household are displaying symptoms, please don't book until it is safe for you to do so.

You can find out what we're doing to keep you and our engineers safe.

Heard about smart meters and want to know more? Whether you want to know what a smart meter is and how it works, or how to get a smart meter installed in your home, see how you can get started.

Comparison of traditional credit meter and a smart meter

What is a smart meter?

Smart meters are an exciting new type of energy meter that could help you save time, energy and money.

  • You can save time: smart meters send us readings automatically, so you won’t have to read your meter again - your bills should always be accurate and up-to-date.
  • You can save energy and money: tracking how much energy you're using in pounds and pence, and in real time, could help you save money.
  • You can get a smart meter installed at no extra cost: all energy suppliers in the UK are fitting them now as part of the smart meter rollout. You'll be able to get smart meter upgrades for electricity and/or gas to replace your existing meters, depending on what type they are.

If you have a Pay As You Go (prepayment) meter, find out if you can upgrade to a smart Pay As You Go meter.

  1. You don't need to send us meter readings

  2. You could save money by tracking your energy use in pounds and pence

  3. Get a smart meter installed at no extra cost

How do smart meters work?

Smart meters replace your existing energy meter and send us regular meter readings automatically.

Once you've had your smart kit installed, you'll be able to see how much energy you're using on a handheld device called an In-Home Display, or by logging into your SSE online account.

  • Keep track of how much you're spending
  • See when you're using the most energy to help you reduce usage
  • See your gas and electricity usage in pounds and pence
  • Log in to your online account anytime, anywhere to see your energy usage
In-Home Display dashboard showing readings for gas and electricity

When we're installing your smart meters, we'll also offer you an In-Home Display if you'd like one. It sits in your home and connects to your energy smart meters. It shows you how much energy you’re using at any moment, so you can see how your usage changes as you switch appliances on and off.

A smart meter connecting to a smart energy tracker
Mobile phones displaying online account details

You can also see your energy usage and other details on any device through your online account, which you can set up for free.

How do I get a smart meter installed?

  1. We'll check your eligibility online

    We're rolling out smart meters gradually. Depending on your current meter type and setup, you may not be ready to get a smart meter today.

  2. Choose a date and time for your smart meter installation

    You can pick a three-hour window that bests suits your schedule, including weekends.

  3. Our engineer will make sure you're set up

    Find out more about how we install your smart meter.

Energy saving advice for your home

With our smart meter technology, tracking your energy use can help you save money and save energy at home. If you're not sure how to save energy around the house, take a look at our helpful energy saving advice. It includes lots of cheap and simple energy saving tips you can do yourself, as well as home improvements which could save more on energy costs in the long run.

Smart meter help and support

Help with your smart meter

How do I get started with my smart meter?

When we install your smart meter, our engineer will explain how it works. We'll also give you an In-Home Display, if you'd like one. It's a handy little wireless device that connects to your meters and shows how much energy you're using. Our engineer will talk you through how your smart meter and In-Home Display work together. You can also download our In-Home Display full user guide.

Do I need one smart meter for gas and another for electricity?

We replace both your meters, one for gas and one for electricity. But you need only one In-Home Display to show how much energy you’re using.

Do I need an internet connection and WiFi for a smart meter?

Smart meters contain a SIM card, like a mobile phone. They use their own secure wireless networks to ‘talk’ to your In-Home Display and to us, so you don't need an internet connection or WiFi for it to work.

Will I still get bills for gas and electricity?

You'll still receive regular bills as you do now, either online or by post. The difference is that smart meters send us regular, accurate meter readings, so you shouldn't receive any more estimated bills.

Can I get a smart meter installed if I'm renting?

If you pay your energy bills and they're addressed to you, not your landlord, you are entitled to ask your energy supplier for a smart meter. You don't have to ask permission, but it's a good idea to let your landlord know.

Do I have to have a smart meter?

You're not legally obliged to have a smart meter installed, but everyone will be offered the chance to upgrade to a smart meter by their energy supplier by the end of 2020. If you don't want a smart meter, you'll continue to use your current meters until their certification expires. For more information on the smart meter rollout, visit Smart Energy GB.

Are smart meters safe?

Smart meters have undergone rigorous testing under UK and EU product safety law. Public Health England, part of the UK Department of Health, has studied the evidence and said smart meters pose no danger to your health. Smart meters emit radio waves like mobile phones, but only in short bursts. And they're not as close to your body. You should get less exposure to radio waves from your smart meter than from your mobile phone. For more details, see the government guidance on Smart meters: radio waves and health.

What is the Smart Meter Data Charter?

We’re committed to keeping your personal information safe. Our Smart Meter Data Charter sets out the standards you can expect from us when we ask for and store your personal information. What's more, smart meters work on separate, secure networks.

What is the Smart Metering Installation Code of Practice?

We're a signatory of the Smart Metering Installation Code of Practice. This means you can be sure you'll receive a high standard of service from us throughout the installation process and that you know how to use, and benefit from, your smart metering equipment to help improve the energy efficiency of your home.

Help with your smart Pay As You Go meter
Smart meters send us readings automatically

We rely on a mobile phone or wireless signal to get your smart meter readings. If these fail, you'll either need to take your own reading and send it to us, or your bills will be estimated.