What is a Smart Energy Tracker?
As part of your smart meter upgrade, you may have received a Smart Energy Tracker. It's a handy little device that connects to your smart meters and shows you information about your energy use.
You can also set targets to reduce your energy usage and see how you're on track with coloured lights on your Smart Energy Tracker.
Don't have a smart meter yet? Book your smart meter installation.
I think I have a different energy tracking device – can you help?
If you've just had your smart meter installed you'll want to look at our guide to help with your In-Home Display. Some customers that already have smart meters would have been given a Smart Energy Monitor to track their energy usage.
Here, we'll explain how the Smart Energy Tracker works and go through its main features. We also answer some important questions you might have.
How does a Smart Energy Tracker work?
With your Smart Energy Tracker, energy usage information is taken regularly from your smart meters. It uses this information to give you details about your energy use.
With your smart tracker, you can move around your home and see how your energy use changes as you switch appliances on and off.
For more information, take a look at this video and learn how to:
- Track energy use in pounds and pence
- Set energy usage targets for your home
- Monitor performance using the lights on your device
Smart Energy Tracker features and controls
Colour displayThis shows you information about your energy use, which is taken from your smart meters.
OK buttonPress and hold this button to switch on. You can also use it to confirm your choices when you’re scrolling through the menus.
Up, down, back buttonsYou can use these buttons to work your way through the different menus.
Usage lightYou can see how you’re doing against your energy use targets through the usage light. It glows green, amber or red to let you know whether you’re on track.
Battery coverYou can remove the cover if you need to replace the battery.
Charging pointYou’ll get a USB power adaptor with your Smart Energy Tracker. Plug this in here to charge up the battery.
Your Smart Energy Tracker questions answered
Where should I put my Smart Energy Tracker?
Ideally, your tracker should be about two metres from your electricity meter. Just make sure you can keep an eye on it easily, to check how much energy you're using.
How does the Smart Energy Tracker show me my energy use?
Your Smart Energy Tracker will show your current energy use as well as how much you've used that day. You can see what your electricity and gas are costing you in pounds and pence.
Or you can check your energy consumption in kilowatt-hours (the unit used to measure your electricity and show your gas use on your bill) as well as the amount of CO2 you're generating.
Does the Smart Energy Tracker show individual appliance usage?
No. Our current tracker shows only your total gas and electricity usage. But you can turn appliances on or off around your home and watch how your energy usage changes.
Why isn't the Smart Energy Tracker picking up the smart meter's signal?
With your Smart Energy Tracker, energy usage information is taken from your smart meters using a wireless signal. If your tracker loses its signal, it could be because it's too far away from your smart electricity meter. Try moving it closer to see if that solves the problem.
Walls, windows and large metal objects can also affect the signal strength so try to make sure there are as few obstructions as possible between your smart energy meter and tracker.
What do I do if my Smart Energy Tracker is frozen or says “Searching for meters”?
You might find your tracker freezes and doesn't update your energy use, or shows a “Searching for meters” message.
This could mean it's having trouble connecting to your smart meter.
Try leaving your tracker as close as possible to your smart electricity meter for 24 hours. After that, switch the tracker off and on again. This should solve the problem.
Remember your tracker only takes data from your smart gas meter every 30 minutes. If you think it's not updating, it's worth leaving it for half an hour to see if it changes.
What do I do if my Smart Energy Tracker is making a beeping sound?
There are a few different reasons your tracker will beep. It might be doing this to let you know the battery is low or it has a weak signal.
If you'd like to turn off these alerts, you can find out how on pages 40 and 41 of our Smart Energy Tracker full user guide.
Does the Smart Energy Tracker take batteries?
The Smart Energy Tracker has a rechargeable battery which you charge with the USB cable supplied. You can find out how on pages eight and nine of our Smart Energy Tracker quick-start guide.
Why are the costs on my Smart Energy Tracker different to my energy bill?
The cost that shows on your Smart Energy Tracker is based on your consumption, but it's for information only. It doesn't include any additions like VAT or Direct Debit discounts you may have on your bill. These are done through our billing system so can't be shown on your tracker.
Don't worry, all the information we use to work out your bill is completely accurate.
How often does my smart meter send information to the Smart Energy Tracker?
Your smart electricity meter sends information to your Smart Energy Tracker every 10 seconds. For your gas smart meter, it's about every 30 minutes.
Do you need further help with your Smart Energy Tracker?
If your Smart Energy Tracker still isn't working as it should, get in touch with us.