As part of your smart meter upgrade, you'll also receive your Smart Energy Tracker. In this article, we explain how to set it up to track your electricity and gas usage, and set targets for your household. You'll also find solutions to any issues or queries you might come across.
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If you've chosen to have a tracker, our engineer will set it up for you after they've completed your smart meter installation. If we've posted your Smart Energy Tracker, you'll need to follow a few steps to set it up first.
To set up your Smart Energy Tracker:
You can get so much more from your smart meters and Smart Energy Tracker with our helpful video guide.
Learn how to:
Ideally, your tracker should be about two metres from your electricity meter. Just make sure you can keep an eye on it easily, to check how much energy you're using.
Your Smart Energy Tracker will show your current energy use as well as how much you've used that day. You can see what your electricity and gas are costing you in pounds and pence.
Or you can check your energy consumption in kilowatt-hours (the unit used to measure your electricity and show your gas use on your bill) as well as the amount of CO2 you're generating.
With your Smart Energy Tracker, energy usage information is taken from your smart meters using a wireless signal. If your tracker loses its signal, it could be because it's too far away from your smart electricity meter. Try moving it closer to see if that solves the problem.
Walls, windows and large metal objects can also affect the signal strength so try to make sure there are as few obstructions as possible between your smart energy meter and tracker.
You might find your tracker freezes and doesn't update your energy use, or shows a 'Searching for meters' message.
This could mean it's having trouble connecting to your smart meter.
Try leaving your tracker as close as possible to your smart electricity meter for 24 hours. After that, switch the tracker off and on again. This should solve the problem.
Remember your tracker only takes data from your smart gas meter every 30 minutes. If you think it's not updating, it's worth leaving it for half an hour to see if it changes.
There are a few different reasons your tracker will beep. It might be doing this to let you know the battery is low or it has a weak signal.
If you'd like to turn off these alerts, you can find out how on pages 40 and 41 of our Smart Energy Tracker full user guide.
The cost that shows on your Smart Energy Tracker is based on your consumption, but it's for information only. It doesn't include any additions like VAT or Direct Debit discounts you may have on your bill. These are done through our billing system so can't be shown on your tracker.
Don't worry, all the information we use to work out your bill is completely accurate.
Your smart electricity meter sends information to your Smart Energy Tracker every ten seconds. For your gas smart meter, it's about every 30 minutes.
Whether you don't have a Smart Energy Tracker yet, or would like help with any issues you may have, we'll be happy to help.
If your Smart Energy Tracker still isn't working as it should, get in touch with us on 0345 071 3991. We're open 8am to 8pm Monday to Friday, and 8am to 2pm on Saturdays.