Update about smart installations

Following the latest government guidelines, we're taking bookings and installing smart meters again. However, if you're in local lockdown or you or anybody in your household are displaying symptoms, please don't book until it is safe for you to do so.

You can find out what we're doing to keep you and our engineers safe.

Smart Pay As You Go meter?

You can top up online

No smart Pay As You Go meter?

You can upgrade to smart

What is a smart Pay As You Go meter?

Smart Pay As You Go meters (also known as smart prepayment meters or smart prepaid meters) make it easier for you to manage your energy and credit. You can track how much you're using, and what it's costing you, which could help you save money.

If you want to upgrade your Pay As You Go electricity and gas meters to smart Pay As You Go meters, we can arrange a free installation.

In-Home Display dashboard showing readings for gas and electricity

Why choose a smart Pay As You Go meter?

With a smart Pay As You Go meter and an In-Home Display you can easily view and manage your energy usage.

  • See the exact cost of the gas and electricity you're using, in pounds and pence and in real time
  • Top up gas and electric credit online anytime – there's no need to go to the shops, unless you want to
  • We'll add your credit remotely, so you don't need to do anything with your meter
  • Our friendly credit periods keep your supply on if you run out of credit overnight or at the weekend
  • Activate emergency credit direct from your In-Home Display

All you need to know about smart meters

How to top up a smart Pay As You Go meter

Your In-Home Display will alert you when your PAYG credit is running low, so you always know when it’s time to top up.

It's simple to top up your smart Pay As You Go meter whenever you need to. The easiest way is to top up online or use our SSE Top-Up app which you can download below. You can also take your top-up card along to any Post Office branch or any shop that offers PayPoint.

When you've topped up, we'll add your credit remotely, so you don't need to do anything with your meter.

It's now even easier to top up your smart Pay As You Go meter

You can download our SSE Top-Up app and manage your smart Pay As You Go energy account straight from your mobile phone.

It's free to register and simple to use. Top-up anytime, anywhere there's a mobile signal.

Securely save your payment details to your account and you'll be able to top up your smart Pay As You Go meter in seconds. No more worrying about lost top-up cards.

Apple app

Android app

Smart Pay As You Go meter help and support

What to do if you lose your smart Pay As You Go top-up card

If you lose your smart Pay As You Go top-up card, get in touch with us.

We'll send you a replacement top-up card free of charge.

Topping up without your smart Pay As You Go card

How to use emergency credit on your smart Pay As You Go meter

If you've run out of credit and can't top up right away, we'll lend you £5 emergency credit.

If you've got a smart PAYG meter you can start using your emergency credit on your electric meter or gas meter quickly and easily through your In-Home Display.

Getting emergency credit for your smart Pay As You Go meter

How friendly credit periods work on your smart Pay As You Go meter

If the emergency credit on your smart Pay As You Go meter runs out overnight or during the weekend, our friendly credit period will keep your supply on so you have more time to top up.

Our friendly credit period runs from 6pm to 9am Monday to Thursday, and from 6pm Friday to 9am Monday or until 9am Tuesday over bank holidays.

Just so you know, the friendly credit period will only work if your smart Pay As You Go meter has available credit at the start of the period.

Further help with your smart Pay As You Go meter

If you need extra help or have more questions about smart Pay As You Go meters, you can get in touch with us.

Useful documents

Why not upgrade to a smart Pay As You Go meter today?