Smart Pay As You Go meters (also known as smart prepayment meters or prepaid meters) make it easier for you to manage your energy and credit. Track how much you're using, and what it's costing you, which could help you save money.
And with your smart Pay As You Go meter, you can easily top up online anytime, anywhere.
Upgrading to a smart Pay As You Go meter
If you have a Pay As You Go electricity meter and you'd like to upgrade to a smart Pay As You Go meter, we can arrange a free installation.
We can also upgrade your Pay As You Go gas meter at the same time if you have one.
Call us on 0345 071 7842 to see if your home is eligible for a smart Pay As You Go upgrade and get all the benefits of a smart meter.
We're open 8am to 8pm Monday to Friday and 8am to 2pm on Saturdays.
Why choose a smart Pay As You Go meter?
With a smart Pay As You Go meter and Smart Energy Tracker you can easily view and manage your energy usage.
- See the exact cost of the gas and electricity you're using, in pounds and pence and in real time
- Top up gas and electric credit online anytime – there's no need to go to the shops, unless you want to
- We'll add your credit remotely, so you don't need to do anything with your meter
- Our friendly credit periods keep your supply on if you run out of credit overnight or at the weekend
- Activate emergency credit direct from your Smart Energy Tracker
Topping up your smart Pay As You Go meter
Your Smart Energy Tracker will alert you when your PAYG credit is running low, so you always know when it’s time to top up.
It's simple to top up your smart Pay As You Go meter whenever you need to. The easiest way is to top up online. Or you can take your top-up card along to any Post Office branch or any shop that offers PayPoint.
When you've topped up, we'll add your credit remotely, so you don't need to do anything with your meter.
Smart Pay As You Go meter help and support
Using a smart Pay As You Go top-up code
When you make an electric or gas top-up payment, the credit you've added should reach your Pay As You Go smart meter automatically within 40 minutes.
If that doesn't happen for any reason, or you need to add your prepay credit more quickly, you can use a smart top-up code instead. It's a 20-digit number you'll get when you top up online or in a shop.
What to do if you lose your smart Pay As You Go top-up card
If you lose your smart Pay As You Go top-up card, give us a call on 0345 026 0677.
We'll send you a replacement top-up card free of charge.
How to use emergency credit on your smart Pay As You Go meter
If you've run out of credit and can't top up right away, we'll lend you £5 emergency credit.
If you've got a smart PAYG meter you can start using your emergency credit on your electric meter or gas meter quickly and easily through your Smart Energy Tracker.
How friendly credit periods work on your smart Pay As You Go meter
If the emergency credit on your smart Pay As You Go meter runs out overnight or during the weekend, our friendly credit period will keep your supply on so you have more time to top up.
Our friendly credit period runs from 6pm to 9am Monday to Thursday, and from 6pm Friday to 9am Monday or until 9am Tuesday over bank holidays.
Just so you know, the friendly credit period will only work if your smart Pay As You Go meter has available credit at the start of the period.
Further help with your smart Pay As You Go meter
If you need extra help or have more questions about smart Pay As You Go meters, you can contact us or call our support team on 0345 026 0677.
We're open 8am to 8pm Monday to Friday and 8am to 2pm on Saturdays.