Can I get a smart meter if I’m renting a property?
Yes. As long as you’re the energy account holder and you pay the energy bills, not your landlord, then you can get a smart meter.
Should I tell my landlord I’m getting a smart meter?
It’s worth telling your landlord that you’re going to get a smart meter just so they know what’s going on at the property. It’s also a good idea in case there’s anything in your contract that would affect the decision.
Ofgem, Great Britain's independent energy regulator, says your landlord or letting agency shouldn’t unreasonably prevent you from getting a smart meter.
What if my landlord pays the energy bills?
If your landlord is paying the bills for the gas and electricity at the property, it’s up to them if they want to get a smart meter.
It’s certainly worth asking to see if they’ll get one. As Smart Energy GB research shows, “72% of landlords would agree to get a smart meter installed, and a quarter had installed one themselves in a rental property”.
I live in a block of flats – can I get a smart meter?
Smart meters will work for the majority of flats, but if you have gas and electric meters which are more than 10m apart or on different floors, you will need smart meters with signal boosters which aren't available in all areas at the moment.
If your electricity meter is currently on the ground floor, the further your flat is from the ground floor, the harder it will be for the In-Home Display (a digital device that talks to your smart meter and shows details about the energy you use) to connect to your new smart meter. Your smart meter will still be accurate and send automatic readings to us, and if you’re an SSE customer, you can download our My SSE app which is the simplest way to manage your energy on the go.
What if my meters are in a communal cupboard?
The engineer will need access to your meters so make sure you have a key or can get access to the cupboard on the day of the installation.
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How SSE completes a smart installation. Covering the steps from initial inspection to the installation and how your new In-Home Display works.