Ofgem set the maximum price we can charge customers for our Standard and Pay As You Go (prepayment) tariffs (known as a cap). The changes could affect what you pay. Understandably, you may have questions about this, and so below are the answers to the most commonly asked questions.
Frequently asked questions
What are the reasons for this price change?
The price cap means that Ofgem set the maximum price energy suppliers can charge for Standard and Pay As You Go (prepayment) tariffs. This cap is reviewed and updated every six months (April and October). When the cap changes, we change our prices in line with it.
This change means that for some of our customers, from the effective date, their price will automatically decrease, and for others their price will rise in line with the new price cap.
These prices are effective from 1 April 2020 for customers on our Standard and Pay As You Go (prepayment) tariffs.
How can I manage my energy?
There are ways we can help you save money and use less energy:
Send us your meter readings – to make sure you're billed accurately. You can send us your readings via your online account – if you don't have one, why not register now? Or you can give your readings using our online form.
Review the way you pay – if you don’t already have a Direct Debit set up, then paying this way is an easy way to save and spread the cost of your bills. You will receive a discount*, the value of which is unique based on where you live, your meter type and how much energy you use.
Look at getting a smart meter – smart meters help you see the energy you're using in pounds and pence. So you can make energy saving changes to keep costs under control.
Get energy saving tips and advice – from draught proofing to energy efficient boilers, we've got plenty of ways to save energy and money.
What extra help is available for vulnerable customers?
I have a Direct Debit – what should I do?
I'm on a fixed-price tariff – do these changes affect me?
If you're on a fixed-price energy deal, your prices won't change until the end of your contract. We'll write to you with all your options before your contract ends. For the time being, you don't have to do anything.
What help can I get if I'm having difficulty paying my bills?
If you're struggling to pay your bills, the most important thing is to get in touch as soon as possible so we can help.
I've changed to a fixed-price SSE tariff – why did I receive a letter saying my prices are changing?
If we increase our prices, we write to all of our Standard tariff customers to let them know. So if you’ve switched to a fixed-price tariff with us, please ignore the letter as the price change won't affect you.
What does the sale of SSE's retail business to OVO mean for me?
The change in energy price isn't related to the sale to OVO. Find out more about SSE and OVO.
My home is all electric – what help can you offer me?
Have a look at our electric tariffs and heating advice on how to use your electric heating efficiently.
What happens if I change supplier?
If you switch to another supplier, you’ll keep your current rates until you leave us, as long as your new supplier tells us within 20 working days of our price change date that they’ll be taking over your supply. This date is 1 April 2020 for customers on our Standard and Pay As You Go (prepayment) tariffs.
If you owe us any money, your switch might be held up until your account is settled. We’ll let you know if there’s a balance to pay, and if you clear it within 30 days, your switch can still go ahead and you can stay on your current rates until you leave us.
I have a Pay As You Go meter – will I be affected by this?
Yes. If you have a smart meter, we’ll update your prices on your meter automatically. If you don’t have a smart meter, top up your key/card on or after 1 April 2020 to update your meter.
*If you have a fixed-price tariff and pay by Direct Debit or standing order, for most fixed tariffs you’ll get a discount of £40 a year for each fuel when compared to other ways of paying. The discount is applied to your standing charge on a pence per day basis, until your tariff ends.
If you have a standard variable tariff, your energy prices are capped and the maximum price you pay (known as a cap) is set by Ofgem, the energy regulator. If you pay by Direct Debit or standing order, your standing charge and unit prices will be discounted. Your discount will vary depending on how much energy you use, where you live and your meter type. If you qualified for Warm Home Discount before 1 August 2019, your prices will be discounted regardless of how you pay.
Certain tariffs do not qualify for Direct Debit and standing order discounts. Please check the tariff terms and conditions for details.