Ofgem set the maximum price we can charge customers for our Standard and Pay As You Go (prepayment) variable tariffs - known as a cap. The changes could affect what you pay. Understandably, you may have questions about this, and so below are the answers to the most commonly asked questions.

Frequently asked questions

What are the reasons for this price change?

The price cap means that Ofgem set the maximum price energy suppliers can charge for Standard and Pay As You Go (prepayment) variable tariffs. This cap is reviewed and updated every six months (April and October). If the price cap changes, we will review our tariffs, which may result in an increase of decrease to our prices.

These prices are effective from 1 April 2021 for customers on our Standard and Pay As You Go (prepayment) variable tariffs.

How can I manage my energy?

There are ways we can help you save money and use less energy:

What extra help is available for vulnerable customers?

We have lots of extra help available. We'll support you with flexible payment plans, Priority Services, energy efficiency advice and information about Government schemes and grants.

I have a Direct Debit – what should I do?

We review your Direct Debit every six months and will write to you (or notify you on your bill), if we need to make changes to what you're paying. If you don't have a Direct Debit, you can manage your payments by registering online.

I'm on a fixed-price tariff – do these changes affect me?

If you're on a fixed-price energy deal, your prices won't change until the end of your contract. We'll write to you with all your options before your contract ends. For the time being, you don't have to do anything.

What help can I get if I'm having difficulty paying my bills?

If you're struggling to pay your bills, the most important thing is to get in touch as soon as possible so we can help.

I've changed to a fixed-price SSE tariff – why did I receive a letter saying my prices are changing?

If we increase our prices, we write to all of our Standard tariff customers to let them know. So if you’ve switched to a fixed-price tariff with us, please ignore the letter as the price change won't affect you.

What does the sale of SSE's retail business to OVO mean for me?

The change in energy price isn't related to the sale to OVO. Find out more about SSE and OVO.

My home is all electric – what help can you offer me?

Have a look at our electric tariffs and heating advice on how to use your electric heating efficiently.

What happens if I change supplier?

If you switch to another supplier, you’ll keep your current rates until you leave us, as long as your new supplier tells us within 20 working days of our price change date that they’ll be taking over your supply. This date is 1 April 2021 for customers on our Standard and Pay As You Go (prepayment) variable tariffs.

If you owe us any money, your switch might be held up until your account is settled. We’ll let you know if there’s a balance to pay, and if you clear it within 30 days, your switch can still go ahead and you can stay on your current rates until you leave us.

I have a Pay As You Go meter – will I be affected by this?

Yes. If you have a smart meter, we’ll update your prices on your meter automatically. If you don’t have a smart meter, top up your key/card on or after 1 April 2021 to update your meter.

I can't find the answer I want here – how do I get in touch?

You can contact us online or over the phone. You can also get in touch using our SignVideo or textphone options.

Important information

Paying by Direct Debit is our default payment method. If you choose a different payment method your prices may be higher.