The energy regulator Ofgem set the maximum price we can charge customers on our Standard and Pay As You Go (prepayment) variable tariffs – known as a cap. They review this every six months. If the price cap changes, we will review our tariffs, which may result in an increase or decrease to our prices.
Check you’re on the best tariff for you
How can I manage my energy?
There are ways we can help you save money and use less energy:
Send us your meter readings – to make sure you're billed accurately. You can send us your readings via your online account – if you don't have one, why not register now? Or you can give your readings using our online form. If you have a smart or Pay As You Go meter, there's no need to send us a reading, unless you move home.
Review the way you pay – if you don’t already have a Direct Debit set up, then paying this way is an easy way to save and spread the cost of your bills. You will receive a discount*, the value of which is unique based on where you live, your meter type and how much energy you use. If you have a Pay As You Go meter, you'll need to replace it with a credit meter to get the Direct Debit discount.
Look at getting a smart meter – smart meters help you see the energy you're using in pounds and pence. So you can make energy saving changes to keep costs under control.
Get energy saving tips and advice – from draught proofing to energy efficient boilers, we've got plenty of ways to save energy and money.
Changes to Standard and Pay As You Go (prepayment) tariffs
The price cap means that Ofgem set the maximum price suppliers can charge customers on Standard and Pay As You Go (prepayment) variable tariffs. This cap is reviewed and updated every April and October. If the price cap changes, we will review our tariffs, which may result in an increase or decrease to our prices.
Does my account automatically reflect the new prices?
Yes. New prices are applied automatically to your account after the effective date. In this case, 1 April 2021 for customers on our Standard and Pay As You Go (prepayment) variable tariffs.
How long are prices capped for?
The cap runs from 1 April 2021 to 30 September 2021, when it’s reviewed again by Ofgem. The cap will be updated every six months (April and October) following an Ofgem review. If the price cap changes, we will review our tariffs, which may result in an increase or decrease to our prices. This change means that, from the effective date, prices may increase or decrease in line with the new price cap.
When do new prices come into effect?
The new prices are effective from 1 April 2021 for customers on our Standard and Pay As You Go (prepayment) variable tariffs.
Does this affect gas and electricity customers?
Yes, the cap and any resulting price changes apply to both gas and electricity for all customers on Standard and Pay As You Go (prepayment) variable tariffs.
I have a Pay As You Go (prepayment) meter – can I get a fixed tariff?
If you don’t have any debt on your meter, we may be able to replace it with a credit meter. Or if you have a smart Pay As You Go meter, we might be able to convert it to a smart credit meter. Then you’ll be able to take advantage of our full range of tariffs. Find out more about removing a Pay As You Go meter.
*If you have a fixed-price tariff and pay by Direct Debit or standing order, you’ll get a yearly discount for each fuel when compared to other ways of paying. The discount is applied to your standing charge on a pence per day basis, until your tariff ends.
If you have a standard variable tariff, your energy prices are capped and the maximum price you pay (known as a cap) is set by Ofgem, the energy regulator. If you pay by Direct Debit or standing order, your standing charge and unit prices will be discounted. Your discount will vary depending on how much energy you use, where you live and your meter type. If you qualified for Warm Home Discount before 1 August 2019, your prices will be discounted regardless of how you pay.
Certain tariffs do not qualify for Direct Debit and standing order discounts. Please check the tariff terms and conditions for details.