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Our Standard gas and electricity prices increased on 11 July 2018

We’ve done our best to keep our energy prices as low as we can in recent years. But due to the continued rise in the costs associated with supplying energy, we’ve had to take the difficult decision to increase our gas and electricity prices.

What this means for you

Our Standard GB domestic gas and electricity prices went up by an average of 6.7%1. That’s equivalent to an increase of around £1.46 a week for a typical dual fuel customer2. Also, if you’ve got paperless billing, the annual £6 discount per fuel no longer applies.

We sent you a letter to explain exactly what this means for you.

You won't be affected by this price increase if:

  • You're on one of our fixed price energy tariffs OR
  • You have a Pay As You Go meter OR
  • You're on our Energy Assist tariff

If you're not sure what your current energy tariff is, check your latest bill or log into your online account.

If you'd like more detailed information about our price change, take a look at the answers to the most frequently asked questions.

Ways we can help you save money

Pay by Direct Debit

If you pay by a regular Direct Debit already, we'll review it as part of this price change. We'll write to you if we need to make any changes to what you pay.

If you're not paying by a regular monthly Direct Debit, switching to this payment option is an easy way to save you up to £803 a year. Our most popular way to pay saves you £40 per fuel3 and lets you spread your costs. Plus you'll know exactly how much you're paying each month. If Direct Debit isn't right for you, take a look at all our payment methods.

Set up a Direct Debit

Read your meter and send us your readings

To make sure you're being billed accurately, it's a good idea to read your meter regularly and give us the readings. With an online account it's easy and you get an instant, up-to-date balance.

Send us your meter readings

Think about getting a smart meter

Saving money is much easier when you can see how much energy you’re actually using. With a smart meter installed, you can keep track of what it's costing in pounds and pence, which means you can stay in control of the energy you're using every day.

Register your interest using our online form and we'll contact you when we're installing them in your area.

Tell us you're interested in getting a smart meter

Save energy and reduce your costs

Image of LED bulb on wooden background

Saving energy is a great way to save money. Our quick energy efficiency survey gives you personalised energy saving advice for your home.

Even simple energy saving changes can make a big difference. We have energy efficiency advice on draught proofing, energy saving lighting, loft insulation and much more.

Find out more

Find out about extra help we provide

Older women reading bill

We want to make sure all our customers have the support they need. If you need some extra help, we have a range of accessible services. These include our Priority Services register, contact options like SignVideo and advice about Government schemes.

You could also get financial help to make energy efficiency home improvements. Things like loft and cavity wall insulation can really help you save energy and money. 

Get extra help

Important information

1 Calculated based on a national average across all regions for customers on the Standard Variable Tariff paying by Direct Debit with a paper bill and on an unrestricted meter. Using Ofgem’s annual Typical Domestic Consumption Values of 3,100 kWh for electricity and 12,000 kWh for gas. All prices are inclusive of VAT at 5%.

2 Calculated based on a typical annual increase of £76, divided by 365 (number of days in a year) and multiplied by 7 (number of days in a week), using Ofgem’s annual Typical Domestic Consumption Values of 3,100 kWh for electricity and 12,000 kWh for gas, inclusive of VAT at 5%.

3 Paying by Direct Debit means you will receive a discount of £40 per annum, per fuel, deducted proportionately from your standing charge on a pence per day basis, when compared to using an alternative payment method. Discounts are inclusive of VAT at 5%. The following are excluded: energyplus Care, Woolwich Domestic Heat, EDN, Pay As You Go and Energy Assist customers.