Change broadband & phone to SSE

It's easy to switch your phone & broadband provider to us

Pay your bill with Direct Debit

Direct Debit is the safe and easy way to pay your phone & broadband bill

Fibre broadband explained

Find out more about fibre optic broadband and check what you can get in your area

Moving broadband & phone

What to do with your phone & broadband when you move home

Help and advice for improving broadband speed

See how to test broadband speeds in your area, and why connecting devices via Ethernet cable could help with slow broadband. Learn about Wi-Fi boosters, Powerline adapters, and wireless USB adapters.

Effective internet security: protecting your devices

We explain how antivirus protection and firewalls keep your information safe. See how to set up parental controls with the Internet Security Suite from Netintelligence, included in all our broadband packages.

Telephone use: phone sockets and connectivity

Our phone faults guide explains how to fix common phone line problems. Find out how to report nuisance phone calls, and get details on our call features such as voicemail and call waiting.

Your SSE broadband: what you need to know

We explain the differences between fibre optic broadband and ADSL broadband. Find out more about fibre broadband availability in your area, and what can affect ADSL speeds and connections.

Getting the best from your broadband

We show you how to set up your SSE router, including whether you'll need to use a filter/splitter. Get advice on keeping your network secure with router security and passwords.

SSE broadband terms and conditions

Find terms and conditions for our phone and broadband packages, view important price updates, and get help with accessibility. Our phone and broadband codes of practice are attached below.

Phone - Code of Practice
Broadband - Code of Practice

Making a complaint

Help with phone and broadband complaints

Cancel broadband & phone

We explain how to cancel your service

Switch to SSE phone and broadband

  • Zero price hikes during your 18-month contract

  • Leave for free with our 60-Day Happiness Guarantee

  • Unlimited downloads

  • Which? Best Buy router