Change broadband & phone to SSE

It's easy to switch your phone & broadband provider to us

Pay your bill with Direct Debit

Direct Debit is the safe and easy way to pay your phone & broadband bill

Fibre broadband explained

Find out more about fibre optic broadband and check what you can get in your area

Moving broadband & phone

What to do with your phone & broadband when you move home

Help and advice for improving broadband speed

See how to test broadband speeds in your area, and why connecting devices via Ethernet cable could help with slow broadband. Learn about Wi-Fi boosters, Powerline adapters, and wireless USB adapters.

Effective internet security: protecting your devices

We explain how antivirus protection and firewalls keep your information safe. See how to set up parental controls with the Internet Security Suite from Netintelligence, included in all our broadband packages.

Telephone use: phone sockets and connectivity

Our phone faults guide explains how to fix common phone line problems. Find out how to report nuisance phone calls, and get details on our call features such as voicemail and call waiting.

Your SSE broadband: what you need to know

We explain the differences between fibre optic broadband and ADSL broadband. Find out more about fibre broadband availability in your area, and what can affect ADSL speeds and connections.

Getting the best from your broadband

We show you how to set up your SSE router, including whether you'll need to use a filter/splitter. Get advice on keeping your network secure with router security and passwords.

SSE broadband terms and conditions

Find terms and conditions for our phone and broadband packages, view important price updates, and get help with accessibility. Our phone and broadband codes of practice are attached below.

Phone - Code of Practice
Broadband - Code of Practice

Making a complaint

Help with phone and broadband complaints

Cancel broadband & phone

We explain how to cancel your service

Switch to SSE phone and broadband

  • Zero price hikes during your 18-month contract

  • Leave for free with our 60-Day Happiness Guarantee

  • Unlimited downloads

  • No upfront broadband charges

Here's what Frustration-Free Broadband means for you

Price promise

Zero price hikes during your 18-month contract.

Our price promise is to keep Broadband & Phone package prices fixed for the duration of the contract from your package start date. The only exception will be any increases to VAT or any other relevant tax/levy. The monthly package price includes your monthly broadband, line rental and selected call package.

Happiness Guarantee

If you’re not completely satisfied with our service, you can leave for free within the first 60 days.

Our Happiness Guarantee is for customers signing up for an SSE fixed-term broadband and phone package bundle. They can leave their contract without early termination charges within the first 60 days, if they’re not happy with any aspect of the service they have received, and we have been unable to fix the problem.

Unlimited downloads

Stream, download or play to your heart’s content with unlimited internet usage.

This is subject to our Broadband Traffic Management and Acceptable Use policies.

No upfront broadband charges

No broadband connection charge, and no postage or delivery charges. The only exception will be if you don’t have an active BT/Openreach phone line, we’ll arrange for an engineer to install one. This will cost £60 and we’ll add this charge to your first bill.