Important information for our Phone & Broadband customers

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Fibre Broadband

Our great value fibre broadband with line rental included

Best for everyday browsing and shopping, as well as streaming music and HD TV on one or two devices at the same time.

Average download speed

Line Rental Only
Add calls
£23

per month (includes line rental)

18-month contract

Great for video calls, playing online games, and streaming music and Ultra HD TV on multiple devices across your home.

Average download speed

Line Rental Only
Add calls
£26

per month (includes line rental)

18-month contract

Full Fibre

Get internet that's ready for anything with Full Fibre broadband

Also known as Fibre To The Premises (FTTP), Full Fibre broadband means fibre optic cables run right to your home – our fibre broadband article explains more. It's much faster than standard fibre broadband. In fact with Full Fibre 900, you can get an average download speed of 900Mbps – over 25x faster than Unlimited Fibre broadband. All our Full Fibre packages allow more people in your home to be online at the same time.

Great for small households, or two people working from home, this package lets you stream 4K films and TV shows.

Average download speed

Line Rental Only
Add calls
£31

per month (includes line rental)

24-month contract
£35 connection fee
(if you don't already have Openreach full fibre installed)

Ideal for larger households who use the internet on a variety of devices, letting you stream 4K, browse and play games with ease.

Average download speed

Line Rental Only
Add calls
£38

per month (includes line rental)

24-month contract
£35 connection fee
(if you don't already have Openreach full fibre installed)

Play online games, stream 4K on multiple devices and have up to five people working from home at the same time.

Average download speed

Line Rental Only
Add calls
£45

per month (includes line rental)

24-month contract
£35 connection fee
(if you don't already have Openreach full fibre installed)

Our fastest ever broadband is ideal for households where lots of people are online, streaming and downloading at the same time.

Average download speed

Line Rental Only
Add calls
£55

per month (includes line rental)

24-month contract
£35 connection fee
(if you don't already have Openreach full fibre installed)

Here's what SSE broadband deals mean for you

  • Zero price hikes during 18 or 24-month contract

  • No exit fee with 60‑day Happiness Guarantee

  • Free wireless router

  • Unlimited downloads

Switching your phone and broadband to us is easy

  1. Compare our phone and broadband deals above and choose your preferred package

  2. Sign up and we’ll organise the switch from your current supplier

  3. We’ll email your important documents, and let you know if you need an engineer to visit

  4. We’ll post you a wireless broadband router. Plug it in on the day of the switch – you’re connected and ready to go!

Welcome to Frustration-Free Broadband

We’re proud to offer our customers great value broadband at fantastic speeds. But there’s more to consider when choosing your broadband than just price and speed. That’s why we’ve introduced Frustration-Free Broadband. It’s simple, straightforward, and applies to all our packages.

Moving broadband and phone to a new home

If you're moving soon, it's a good idea to plan ahead. It can take around 18 days to get your broadband and phone up and running.

OVO Live logo

SSE customers can get these great benefits at The OVO Arena, Wembley, and the OVO Hydro in Glasgow:

  • Exclusive presale events tickets access up to 48 hours before general release
  • One-off prizes and competitions exclusively available to our customers
  • Upgrade to OVO Live lounges

Here's what Frustration-Free Broadband means for you

Price promise

Zero price hikes during your 18-month or 24-month contract.

Our price promise is to keep Broadband & Phone package prices fixed for the duration of the contract from your package start date. The only exception will be any increases to VAT or any other relevant tax/levy. The monthly package price includes your monthly broadband, line rental and selected call package.

Happiness Guarantee

If you’re not completely satisfied with our service, you can leave for free within the first 60 days.

Our Happiness Guarantee is for customers signing up for an SSE fixed-term broadband and phone package bundle. They can leave their contract without early termination charges within the first 60 days, if they’re not happy with any aspect of the service they have received, and we have been unable to fix the problem.

Unlimited downloads

Stream, download or play to your heart’s content with unlimited internet usage. This is subject to our Broadband Acceptable Use Policy.

What you need to know

Important information - Unlimited Fibre and Fibre Plus broadband

Prices for broadband and phone products include 20% VAT.

Our 20 range of broadband and phone packages are available to customers with a suitable phone line.

There is an 18-month fixed-term contract on our Unlimited Fibre broadband packages; leaving SSE before the end of that term may incur early termination charges.

The price displayed is the monthly cost of the broadband, phone line and optional call package for the duration of your 18-month contract. We’ll remind you before the end of your contract that your package price will change. If you do nothing, from month 19, you will move onto a rolling contract and pay the monthly price applicable to your package at that time.

Broadband speed

The broadband speeds quoted above are average speeds at times of peak usage. These are subject to our Broadband Acceptable Use Policy. Actual speeds are dependent upon the length and quality of the copper line between your home and your exchange or street cabinet, as well as environmental factors within your home such as Wi-Fi interference, in-home wiring and congestion on the service you are accessing.

SSE Broadband Happiness Guarantee

These packages are covered by our SSE 60-Day Broadband Happiness Guarantee. Customers can leave their contract without early termination charges if, within the first 60 days, they are not happy with any aspect of the service they have received and we have been unable to fix the problem. For details visit our phone and broadband regulatory page.

Cancellation and early termination charges

The following charges may apply following cancellation of the broadband contract:

If you cancel your broadband order before your service start date, there will be no charge unless you have already received your router and you do not return this to us. When you notify us of your cancellation, we will send you a prepaid postage envelope for the return of the router. Should you not return your router within 30 working days an equipment charge of £54 will be added to your account.

For termination at any point between the broadband service start date and the end of the 18th month of the contract there is an early termination charge for every day remaining of the contract. This is 39p per day (on average £11.86 per month) for (20) Unlimited Fibre with a maximum charge of £213.53 per contract. For (20) Unlimited Fibre Plus, it’s 44p per day (on average £13.38 per month) with a maximum charge of £240.90 per contract. These charges are not subject to VAT.

These packages are covered by our ‘Happiness Guarantee’ promise, which waives termination charges applicable on your contract if you decide to leave due to dissatisfaction with the broadband service provided by SSE. The ‘Happiness Guarantee’ applies only to the first 60 days of this fixed term contract. More details can be found on our website, on the broadband regulatory page.

£75 energy credit for AddOn customers

For the SSE Broadband AddOn Offer terms, conditions and eligibility criteria, see the Broadband AddOn Offer - Terms and Conditions.

If you have a Pay As You Go meter installed in your property you will not be eligible for the reward.

You’ll get £75 in energy account credit when you sign-up to our (20) Unlimited Fibre or (20) Unlimited Fibre Plus broadband (over 18 months). The account credit will be applied to your energy account each quarter (£12.50) for the duration of the contract.

Important information - Full Fibre broadband

Prices for broadband and phone products include 20% VAT.

There is a 24-month fixed-term contract on our Full Fibre broadband packages; leaving SSE before the end of that term may incur early termination charges.

The price displayed is the monthly cost of the broadband, phone line and optional call package for the duration of your 24-month contract. We’ll remind you before the end of your contract that your package price will change. If you do nothing, from month 25, you will move onto a rolling contract and pay the monthly price applicable to your package at that time.

Broadband speed

Each of these products come with an unlimited data usage allowance and a fair use policy applies to all of them, detailed in our Acceptable Use Policy. There are factors that can affect the speed of data transfer, and therefore your broadband speed, such as network capacity, internal network issues, or your own device’s limitations. Please note that SSE does not apply any traffic management to your service.

SSE Broadband Happiness Guarantee

These packages are covered by our SSE 60-Day Broadband Happiness Guarantee. Customers can leave their contract without early termination charges if, within the first 60 days, they are not happy with any aspect of the service they have received and we have been unable to fix the problem. For details visit our phone and broadband regulatory page.

Cancellation and early termination charges

The following charges may apply following cancellation of the broadband contract:

If you cancel your broadband order before your service start date, there will be no charge unless you have already received your router and you do not return this to us. When you notify us of your cancellation, we will send you a prepaid postage envelope for the return of the router. Should you not return your router within 30 working days an equipment charge of £54 will be added to your account.

For termination at any point between the broadband service start date and the end of the twenty-fourth month of the contract there is an early termination charge for every day remaining of the contract. This is 37p per day (on average £11.18 per month) for Full Fibre 100, 44p per day (on average £13.48 per month) for Full Fibre 200, 48p per day (on average £14.58 per month) for Full Fibre 500, and 56p per day (on average £17.08 per month) for Full Fibre 900. These charges are inclusive of VAT.

These packages are covered by our ‘Happiness Guarantee’ promise, which waives termination charges applicable on your contract if you decide to leave due to dissatisfaction with the broadband service provided by SSE. The ‘Happiness Guarantee’ applies only to the first 60 days of this fixed term contract. More details can be found on our website, on the broadband regulatory page.