Moving house can be a stressful time with so many people to notify about your move. We've put together a helpful moving home checklist of who to tell and when, designed to be used as a guide when changing address.
Sorting out your utilities when moving out can bring up lots of questions – who is my energy supplier at the new house? Can I take my provider with me? How do I switch energy supplier?
Don't worry – we can guide you on what you need to do. We have an online moving service to help make the process as smooth as possible, even if you've already moved home.
Before you move your energy supply to your new house, you'll need the following information to hand:
If your new home has a Pay As you Go meter or you'd like to have a Pay As You Go meter at your new property, please give us a call on 0345 600 2006 and we'll help get you set up.
Are you a landlord or letting agent and want to let us know about any changes to a property you manage? We've made it simple for you, just use our online moving service for landlords.
If we continue to supply your energy after you move, we'll send a final bill to your new address. Or you can ask us to transfer your balance to your new address.
We'll also move your Direct Debit plan across, saving you the hassle. We'll review your payments when you move to make sure you're still paying the right amount based on the new property.
If you decide to leave us when you move, it's best to keep your Direct Debit open so we can collect the final balance or refund any money we owe to you.
If you've already told us you're moving, just ignore any energy bills that aren't addressed to you at your new home. We'll be working on updating the account to show that you're now responsible for the bills. We'll only bill you from the date you moved in and with the meter readings you gave us.
The Green Deal is a government loan scheme that helps customers make energy efficiency improvements to their homes. They can then pay off their home improvement loan in instalments through their electricity bill. Any Green Deal arrangements stay with the property and not the owner or occupier.
If you're moving out of a property with a Green Deal arrangement, the new owners or tenants will be responsible for making future repayments through their energy bills.
If you're moving into a property with a Green Deal arrangement, you'll need to make the repayments through your energy bills.
For more information, call our Green Deal team on 0345 071 9733 for credit meters or 0345 071 9745 for Pay As You Go meters.
Calls to 03 numbers cost no more than calling 01 and 02 prefixed numbers. For specific call charges, check with your phone provider.