You should be able to find your meter easily. It will usually be fitted in an underground space close to the boundary of your property. The space where your meter is will have a lid marked ‘water’. Sometimes your meter will be under an oblong cover along with the meters of neighbouring properties.

Reading your meter

We'll come by to read your meter at least once a year, but you're welcome to read your own meter and give us readings for your bill. All you need to do is read the black digits from left to right, ignoring any red numbers. If you're worried that your meter might be faulty, contact us and we'll be happy to look into it.

Moving into a home with a water meter

If you've moved into a home with a water meter, the Water Industry Act 1991 means that you have to continue to pay for water in this way – you cannot have it removed.