SSE Water Ltd (SSEW) is an appointed water & sewerage undertaker operating in the New Appointments and Variations (NAV) market.

In November 2017 the water industry regulator, Ofwat, issued ’Code for adoption agreements’ setting out expectations for how the water industry will develop and maintain procedures and processes for the adoption of assets. Under the terms of the Code, model adoption agreements and sector guidance are to be developed by the industry for both water and sewerage assets. While these are being developed, transitional arrangements apply and, as part of these, water and sewerage companies are required to set out specified information on adoption for interested parties. This document fulfils SSEW’s obligations in this regard. More information may be found at: www.ofwat.gov.uk/publication/code-adoption-agreements

SSEW’s appointed areas are shown in the list below:

  • Old Sarum, Salisbury SP4;
  • Hale Village, London N17;
  • Kennet Island Phases 5, 6 and 7, Reading RG2;
  • Bromley Common, Greater London BR2;
  • Park Views, Epsom KT19;
  • Graylingwell Park, Chichester PO19;
  • Kingsmere, Bicester, Oxfordshire OX26;
  • Great Western Park, Didcot, OX11;
  • New South Quarter, Croydon CR0;
  • Barking Riverside, Barking IG11;
  • Farndon Road, Market Harborough LE16;
  • Brewery Square, Dorchester DT1;
  • Marine Wharf, Deptford SE8;
  • Riverlight, Battersea SW8;
  • Embassy Gardens, London SW8;
  • Abbotswood, Romsey SO51;
  • Norwich Common, Wymondham NR18;
  • Hills Farm Lane, Horsham RH12;
  • Heart of East Greenwich, London SE10;
  • Newlands, Waterlooville PO7;
  • Emerson’s Green, Bristol BS16;
  • The Gateway, Bristol BS16
  • Castle Way, Salisbury SP4;
  • Kingsbrook, Aylesbury HP22;
  • Millharbour, London E14;
  • RAM Quarter, London SW18.

Maps of SSEW’s appointed areas aren't included within this document but may be found in the Company’s retail charges scheme at: /help/water/our-standards-and-charge

Delivery Options

Customers of water companies may choose to deliver their new networks and connections in a variety of ways, as outlined below.

Self-Lay

A developer may choose to employ a ‘Self-Lay Provider’ (SLP) to lay new water and/or sewerage networks and associated connections on their development site. The SLP must be recognised by the industry and be able to demonstrate that it is capable of delivering networks to a suitable standard. Developers wishing to use this method within any of SSEW’s appointed areas must contact us at waterwholesale@sse.com. We'll respond within two business days. Further information on the general standards relating to Self-Lay may be found at https://www.water.org.uk/developer-services/self-lay-code-practice.

Requisition

The Water Industry Act 1991 (Sections 41 for water and 106 for sewerage) sets out the duties of water and sewerage undertakers with respect to the provision of new networks. If you wish to requisition all or part of your new networks, please contact us at waterwholesale@sse.com. We'll respond within two business days.

New Appointee

A New Appointee is an undertaker appointed by Ofwat and operating within the New Appointments and Variations (NAV) market. Developers or other authorised persons may elect to engage with a NAV company and agree methods of delivery for the new networks. The NAV company will be required to obtain a variation to its appointment to permit it to deliver water and/or sewerage services to customers within a specified area.

Information on the NAV process may be found at https://www.ofwat.gov.uk/regulated-companies/markets/nav-market/.

Current Level of Activity

SSEW is a New Appointee and provides the majority of the required infrastructure in its appointed areas by this route. As such, requisition, self-lay and NAV provisions haven't been significant methods of asset delivery within SSEW’s appointed areas. These options are supported on a case by case basis and there is no reporting against service levels. Please contact John Gibson at waterwholesale@sse.com if you wish to discuss any of these routes for the provision of water or sewerage infrastructure.

If you aren't satisfied

If for any reason you find our service less than you would expect, please contact us at waterwholesale@sse.com. We'll acknowledge your contact within one business day. We'll always make every effort to resolve any issue within a reasonable time and will keep you informed of progress. If you aren't entirely satisfied with our response, please let us know. If we are still unable to resolve the matter, please contact Bob.Smith@sse.com.