SSE Water is SSE's independent water company. Once we've been appointed to serve a particular area by the Water Services Regulation Authority (Ofwat), we install, own and look after the water and/or sewerage systems in that area. We have all the same duties and responsibilities in the areas we cover as the previous water company had.
You can find more information about our current licensed supply areas on our ‘Supply areas’ page below.
Our standards and service
We've been supplying energy to people's homes for decades, and our water customers can enjoy the same great customer service we pride ourselves on. To make sure you're treated fairly and get the service you expect, we're committed to meeting certain standards. If we don't meet these at any time, we'll work hard to resolve the problem to your satisfaction.
Ofwat's 'New Appointment and Variations' scheme
The ‘New Appointments and Variations’ scheme lets limited companies apply to be the Water and/or Sewerage Undertaker for any area that meets the specific criteria. These appointments are allowed when areas aren't being looked after by an existing appointed water company, when the current water company agrees to the application or when a premises uses a very high volume of water each year.
Ofwat introduced the scheme to promote competition within the water industry. This was to encourage efficiency, innovation and better service. It also works towards giving customers more choice.
Water industry regulation
There are a number of agencies that regulate and guide water companies operating in England and Wales:
The Water Services Regulation Authority (Ofwat) is the economic regulator of the water and sewerage industry.
The Drinking Water Inspectorate (DWI) is the water quality regulator in England and Wales.
The Environment Agency is the leading public body for protecting and improving the environment in England and Wales.
The Consumer Council for Water was set up in 2005 to provide a strong voice for water and sewerage consumers in England and Wales.
WATRS (The Water Redress Scheme) is an independent adjudicator. Customers can escalate their complaints to them if they've not been resolved by their water company or after an intervention from the Consumer Council for Water.