Our broadband is only for domestic customers

You can only take out one of our broadband packages if you're a domestic customer.

If we think you're using your broadband for business, we might get in touch with you for more details.

Check out our Broadband Acceptable Use Policy to find out more. You’ll find a link at the bottom of the page.

Cancelling your broadband order

You can cancel your broadband if you get in touch with us by 5pm on the day before it goes live or we transfer it.

We may charge a cancellation fee if you cancel after the cooling off period or when you've waived the cooling off period to get your broadband earlier.

You'll find details of our cancellation fees in Broadband Products and Prices. You can use the link at the bottom of the page.

Cancelling your broadband if you're under contract

We'd suggest you contact us as early as possible (we ask you give us at least 28 days' notice to cancel). This is so we can make sure everything is arranged and let you know of any possible charges.

There may be early termination charges if you leave us before the end of a fixed-term contract. If you joined in the last 12 months, we'll arrange for the return of your router (if applicable).

Paying for your broadband

The standard payment method offered to all new customers joining SSE is Direct Debit.