Here you’ll find terms and conditions, and policy documents for SSE phone and broadband packages. You can also get information about phone charges, and details of phone and broadband price changes. If you need extra help, take a look at our accessibility options designed to make using our service easier. And if you have one of our fixed-term products, you can also find relevant contract information.
Understanding your broadband contract
We want you to understand everything about your broadband package. If you have a broadband contract, you can find out all the details about it. You can also find information about download limits, cancelling your contract and paying for your broadband.
Fixed-term contracts for phone and broadband
Get information if you’re on a fixed-term contract package. We explain what to do if you want to change or cancel your contract, and what happens when your fixed-term contract ends.
Price changes to phone and broadband packages
Here you can find more details about price updates for phone and broadband, including what has changed and when the changes came into effect.
Phone and broadband terms and conditions
View the terms and conditions for our previous and current phone and broadband packages. And find information about our acceptable use policy, traffic management policy and code of practice.
Accessibility options for our customers
We want all our customers to get the best from our phone and broadband service. Our accessibility options include priority fault repair services, SignVideo, and bills and contracts for customers who are blind or visually impaired.
Need more phone and broadband help?
Go to our broadband and phone help hub for tips and advice about other topics such as broadband set-up and hardware, internet security and moving home.
Switch to SSE phone and broadband
Zero price hikes during your 18-month contract
Leave for free with our 60-Day Happiness Guarantee
No upfront broadband charges
Here's what Frustration-Free Broadband means for you
Zero price hikes during your 18-month contract.
Our price promise is to keep Broadband & Phone package prices fixed for the duration of the contract from your package start date. The only exception will be any increases to VAT or any other relevant tax/levy. The monthly package price includes your monthly broadband, line rental and selected call package.
If you’re not completely satisfied with our service, you can leave for free within the first 60 days.
Our Happiness Guarantee is for customers signing up for an SSE fixed-term broadband and phone package bundle. They can leave their contract without early termination charges within the first 60 days, if they’re not happy with any aspect of the service they have received, and we have been unable to fix the problem.
No upfront broadband charges
No broadband connection charge, and no postage or delivery charges. The only exception will be if you don’t have an active BT/Openreach phone line, we’ll arrange for an engineer to install one. This will cost £60 and we’ll add this charge to a future bill.