If you need a hand with your phone service, we’re here to help. Find out more about the call features you can get with your package such as voicemail, call barring and call waiting. Get help if you have a faulty phone line and see how to stop and report nuisance calls. Plus we’ll explain how to identify and use your phone sockets to set up and test your broadband or phone.

Learn more about voicemail and call blocking

You can get a variety of call features with your SSE phone service. Some are included in your package, whilst others have a charge. We’ll explain all our phone features including voicemail and call barring.

Nuisance calls: what you can do to stop them

Whether it’s a sales call or malicious caller, you don’t have to put up with unwanted phone calls. We have call features to help you avoid and block nuisance calls. And we explain who to report nuisance phone calls to.

Dealing with phone faults

If you’ve got a problem with your phone we’re here to help. It’s frustrating when your phone isn't working, but our guide to telephone faults advises you on the ways to fix common phone line faults. And if you still have issues, our dedicated phone faults team are on hand to help.

Phone sockets and connections

It's a good idea to understand your phone sockets, so you can set up your phone and broadband. Our article helps you find your master socket, and explains single and double phone sockets. We also show you how to use a test socket to investigate faults with your phone line.

Need more phone and broadband help?

Go to our broadband and phone help hub for tips and advice about other topics such as broadband set-up and hardware, internet speeds and moving home.

Switch to SSE phone and broadband

  • Zero price hikes during your 18-month contract

  • Leave for free with our 60-Day Happiness Guarantee

  • Unlimited downloads

  • No upfront broadband charges

Here's what Frustration-Free Broadband means for you

Price promise

Zero price hikes during your 18-month contract.

Our price promise is to keep phone and broadband package prices fixed for the duration of the contract from your package start date. The only exception will be any increases to VAT or any other relevant tax/levy. The monthly package price includes your monthly broadband, line rental and selected call package.

Happiness Guarantee

If you’re not completely satisfied with our service, you can leave for free within the first 60 days.

Our Happiness Guarantee is for customers signing up for an SSE fixed-term broadband and phone package bundle. They can leave their contract without early termination charges within the first 60 days, if they’re not happy with any aspect of the service they have received, and we have been unable to fix the problem.

Unlimited downloads

Stream, download or play to your heart’s content.

Unlimited Broadband is subject to our Broadband Traffic Management and Acceptable Use policies.

No upfront broadband charges

No broadband connection charge, and no postage or delivery charges. The only exception will be if you don’t have an active BT/Openreach phone line, we’ll arrange for an engineer to install one. This will cost £60 and we’ll add this charge to your first bill.