It's easy for you to switch your phone service to us from another provider. In fact, you can switch to us in a few easy steps. You’ll find all the information you need to transfer your telephone service below, including the installation process, and what to do if you’re moving home.
You can usually keep your existing telephone number and call features when you switch to us. The below call features come as standard with all of our phone packages:
Dial 1471 to find out the number of the last person who called you.
Set your phone to withhold your number whenever you make a call. You'll have the option to override this for individual calls.
This allows you to withhold your number for one call only.
If you’re moving home, let us know 14 days in advance to make sure we can set everything up without interruption to your service. You’ll need your moving date, new address and an alternative contact number (such as a mobile) when you contact us.
For more information on the how to move your phone service, have a look at our moving home page.
If you’re moving to a new home and would like to switch to us, you can sign up using the steps above. There will need to be a BT line at your new property.
We’ll need three weeks to set up your phone service. Don’t forget to cancel with your old provider when you move.
You can find out more information about switching to our phone packages below.