If you’re thinking about changing your phone and broadband provider, we’ve got some great deals. So, whether you download movies, or you love internet shopping and social media, we’ve got a package for you.

We’ve also made it easy to switch to us. In fact, moving your phone and broadband to us is so simple, you can get a new deal in a few quick steps.

You’ll find all the information you need below to help you get started on your switch.

How do I change phone and broadband provider?

  1. Use our availability checker. Simply enter your postcode and landline number to see what’s available in your area.
  2. Choose your package and sign up. We’ve got packages to suit all your needs, from Ultrafast Fibre to Everyday Broadband.
  3. Once you’ve signed up, we’ll arrange to transfer your phone and broadband from your current provider. You won’t even have to contact them.
  4. Your current provider will write to you to confirm your supply is switching to us.
  5. It usually takes up to 23 days for us to switch you to our service.
  6. If you have any questions or need to get in touch during the switch, then you can contact us at any point.
  7. A few days before the switch we’ll send you a pack with everything you need to connect your broadband. It’ll include a wireless router, some micro filters and a guide to setting them up. Find out more about the equipment we'll send you.

You’ll need an active BT phone line to switch to us online. If you’re not sure if you have one, use our line checker. Don't worry if you haven't got a BT phone line, you can still get one of our deals. We just need a little more information from you. Give us a call on 0345 071 7817 and we'll get the last of your details.

If you're looking to upgrade to a high speed fibre optic broadband plan, use our fibre optic broadband checker to find out if it's available in your area.

How can I transfer my phone number?

If you’ve already got a BT phone line, you can keep your existing phone number when transferring to SSE.

If we need to install a new phone line we may have to provide you with a new number.

What if I change my mind about switching my phone and broadband?

We’re sure you’re going to love our phone and broadband. But, if you change your mind for any reason, you can cancel before the switch happens. 

You can cancel your phone and broadband order without charge up to 5pm on the working day before your service is due to start. Find out more about your right to cancel.

What if I’m moving house?

If you can, let us know you’re moving as soon as possible. We need at least 14 days to set up the move so there’s little or no interruption to your phone and broadband service. 

You’ll need to contact us with your moving date, new address and an alternative contact number, such as a mobile.

Learn more about moving your phone and broadband service.