In this article we’ll give an overview of how to connect and set up your SSE wireless broadband router. The router installation booklet in your broadband kit has more detailed instructions.
Make sure you don’t turn on your router until you have your start date which we normally send within 2 weeks of signup. On your start date, unpack your router and follow the setup to get it connected.
If you’ve had broadband before, you may already have a modem or filters plugged in. You won’t need these for your SSE broadband service, so you can unplug them.
To connect wirelessly to your router, you can use the Wi-Fi key card in your broadband box or the WPS button.
There is a button on your router called a WPS (Wi-Fi Protected Setup) button. This allows you to connect a device without the wireless key, but it only works for one device and only for a limited time. The button is on a side panel and shows two arrows together in an oval shape. There's also a light on the top of your router with the same symbol. When this light is flashing or solid, the WPS is active. When there's no light, it's inactive. There are a couple of ways you can use it. If the device you want to connect has a WPS button as well, just press the button on it and the router to link them up. You may be able to attach a computer or other device. Press the WPS button on the router and choosing the network on your PC etc. Not all devices will be set up to connect to the Internet via WPS however.
If you’d rather connect your device to the Internet via a cable, our article about extension and Ethernet cables explains how to do this.
Over the next 10 days or so your router will be configuring. This means it’s adjusting to give you the fastest reliable broadband connection. So make sure to leave your router turned on.
Sometimes you may have a problem connecting to the Internet. Here are some common issues and simple ways you can try to fix them:
If your “i” button stays red for more than 10 minutes, you’re not connected to the Internet. Try the following to resolve the problem:
Walls, floors and electrical equipment can all affect the signal from your wireless router. If you’re not getting a good signal, try moving your router. If it has an antenna, make sure it’s vertical to give you the largest coverage area. If you’d like to increase the coverage of your Wi-Fi signal, you could try a Wi-Fi booster.
If this doesn’t fix things, contact us and our Broadband Support Team will help.