In this article we’ll give an overview of how to connect and set up your SSE wireless broadband router. The router installation booklet in your broadband kit has more detailed instructions.
Make sure you don’t turn on your router until you have your start date which we normally send within 2 weeks of signup. On your start date, unpack your router and follow the setup to get it connected.
In your broadband kit, you'll get:
- A wireless router and power supply
- A filter for your phone socket
- A Wi-Fi key and internet security card
- Ethernet network and broadband DSL cables
- A setup guide booklet
How to set up your new wireless router
If you’ve had broadband before, you may already have a modem or filters plugged in. You won’t need these for your SSE broadband service, so you can unplug them.
- Place your router - to get the best speed from your broadband, connect your router to your master telephone socket. The distance between your router and connected devices can affect the Wi-Fi signal strength. So can walls, floors, and electrical equipment.
- Connect your router to the network - your phone socket type determines whether you'll need to use a filter to do this. Some sockets have one socket for phone and another for broadband so you can plug a DSL cable (the cable with grey connectors in your broadband kit) straight into it. Others only have a single phone socket to share for phone and broadband. With these you'll need to use the supplied filter (also known as a splitter) to connect your phone and router at the same time.
- Connect your landline - again this depends on the socket type you have. You'll either connect your phone directly into the socket or via a filter.
- Plug in your router - plug the power adaptor into the wall and the other end into the power socket for the router itself.
- Switch on your router - use the on/off switch at the back of the router to turn it on. The lights should flash then show solid green. This means the broadband and Internet are connected.
Wirelessly connecting to your router
To connect wirelessly to your router, you can use the Wi-Fi key card in your broadband box or the WPS button.
Using Wi-Fi key card
- Check the “i”, broadband, internet and Wi-Fi lights are green.
- You’ll need the network name and wireless key, both of which are printed on your Wi-Fi key card.
- On the device you want to attach to your Wi-Fi, open up the Wi-Fi settings. Browse the networks until you find your network name.
- Select the name and enter the wireless key. You should then be connected.
Using WPS button
There is a button on your router called a WPS (Wi-Fi Protected Setup) button. This allows you to connect a device without the wireless key, but it only works for one device and only for a limited time. The button is on a side panel and shows two arrows together in an oval shape. There's also a light on the top of your router with the same symbol. When this light is flashing or solid, the WPS is active. When there's no light, it's inactive. There are a couple of ways you can use it. If the device you want to connect has a WPS button as well, just press the button on it and the router to link them up. You may be able to attach a computer or other device. Press the WPS button on the router and choosing the network on your PC etc. Not all devices will be set up to connect to the Internet via WPS however.
If you’d rather connect your device to the Internet via a cable, our article about extension and Ethernet cables explains how to do this.
Router configuration - keep it switched on
Over the next 10 days or so your router will be configuring. This means it’s adjusting to give you the fastest reliable broadband connection. So make sure to leave your router turned on.
Wireless router problems
Sometimes you may have a problem connecting to the Internet. Here are some common issues and simple ways you can try to fix them:
Your “i” button is red
If your “i” button stays red for more than 10 minutes, you’re not connected to the Internet. Try the following to resolve the problem:
- Check all the cables are securely connected.
- If your cables are fine, try turning off the router. Wait three minutes so the network can reset and turn it on again.
- Like any electronic device, your router can overheat. Make sure there’s enough air flow around the router and don’t keep it in a hot place.
Your wireless signal isn’t very good
Walls, floors and electrical equipment can all affect the signal from your wireless router. If you’re not getting a good signal, try moving your router. If it has an antenna, make sure it’s vertical to give you the largest coverage area. If you’d like to increase the coverage of your Wi-Fi signal, you could try a Wi-Fi booster.
If this doesn’t fix things, contact us and our Broadband Support Team will help.