It’s important to keep your router secure. An unsecure Wi-Fi network could let someone get hold of private information or allow access to devices you’ve connected to the Internet. In this article we talk about where to find your wireless password, what to do if you forget it and how we help keep your Wi-Fi router secure.

Take a look at Get Safe Online for more advice on securing your router.

How we keep your router secure

As part of your SSE broadband box, we provide you with a robust wireless router. It will be secured with a unique wireless password, which we explain how to find below.

From time to time, we’ll update your router with the latest security features so you know it’s protected. This update usually happens overnight and it’s automatic so you won’t have to do anything.

How to find your wireless router password (security key)

As part of your SSE broadband kit, you’ll have a Wi-Fi key and internet security card. This card has your SSID or network name and wireless router password. Your password is sometimes called a security or network key. You’ll need these two bits of information to connect your devices to your Wi-Fi network.

You can also find your password and network name printed on the bottom of your wireless router.

If you've forgotten or lost your wireless router password

If you've forgotten or lost your wireless router password If you lose your Wi-Fi key card or forget your password, don't panic. Your network name and password are printed on the bottom of your router.

If you’ve changed your wireless password and then forgotten it, you can try resetting your router to factory settings. This will remove the new password you created so you’ll need your original Wi-Fi password to connect to the Internet again.

To reset your router, you’ll need to do the following:

  1. Find the pinhole at the back of your router
  2. Use a long, narrow object like a bent paperclip to press and hold the button for about 10 seconds
  3. Your router should restore factory settings and reboot

What does the WPS button on your router mean?

It's possible to connect a device to the Internet without your wireless password. This could help temporarily if you've lost it.

The Wireless Protected Setup (WPS) button can be found on the side of your router. It looks like two black arrows in an oval shape and lets you connect a device to the Internet via your router without the need for a password. But it can only be used with one device at a time and only for a short while.

You can use it in a couple of ways. If the device you want to connect to has a WPS button as well, just press the button on it and the router to link them up. You may also be able to attach a computer or other device. Press the WPS button on the router and choose the network on your device to link it to the Internet. Not all devices will be able to connect to the Internet via WPS.

Find out more about your wireless router or how to set it up. And keep yourself safe online by reading about anti-virus software and spam emails and phishing.