It’s important to keep your router secure. An unsecure Wi-Fi network could let someone get hold of private information or allow access to devices you’ve connected to the Internet. In this article we talk about where to find your wireless password, what to do if you forget it and how we help keep your Wi-Fi router secure.
Take a look at Get Safe Online for more advice on securing your router.
As part of your SSE broadband box, we provide you with a robust wireless router. It will be secured with a unique wireless password, which we explain how to find below.
From time to time, we’ll update your router with the latest security features so you know it’s protected. This update usually happens overnight and it’s automatic so you won’t have to do anything.
As part of your SSE broadband kit, you’ll have a Wi-Fi key and internet security card. This card has your SSID or network name and wireless router password. Your password is sometimes called a security or network key. You’ll need these two bits of information to connect your devices to your Wi-Fi network.
You can also find your password and network name printed on the bottom of your wireless router.
If you lose your Wi-Fi key card or forget your password, don't panic. Your network name and password are printed on the bottom of your router.
If you’ve changed your wireless password and then forgotten it, you can try resetting your router to factory settings. This will remove the new password you created so you’ll need your original Wi-Fi password to connect to the Internet again.
To reset your router, you’ll need to do the following: