October package updates

As of 1 October 2018, the following packages will increase to the new price as listed below:

Talk a Little will increase from £18.00 to £20.00 per month.
Talk Weekend will increase from £21.00 to £23.00 per month.
Talk Evening and Weekend will increase from £23.00 to £25.00 per month.
Talk Anytime will increase from £28.00 to £32.00 per month.

Talk Weekend Contract 12 will increase from £16.00 to £20.00 per month.
Talk Evening and Weekend Contract 12 will increase from £23.00 to £25.00 per month.
Talk Anytime Contract 12 will increase from £26.00 to £32.00 per month.

Talk Light Contract 13 will increase from £16.00 to £20.00 per month.
Talk Evening and Weekend Contract 13 will increase from £23.00 to £25.00 per month.
Talk Anytime Contract 13 will increase from £26.00 to £32.00 per month.
Talk Anytime Plus Contract 13 will increase from £26.00 to £32.00 per month.

Talk Weekend (14) will increase from £12.00 to £16.00 per month.
Talk Evening and Weekend (14) will increase from £17.00 to £23.00 per month.
Talk Anytime (14) will increase from £20.00 to £27.00 per month.
Talk Anytime Plus (14) will increase from £22.00 to £29.00 per month.

We are also amending the cost of some call charges, when not inclusive:

Local and national calls

Talk (non-fixed term), Talk Contract 12, Talk Contract 13 will increase from 10p to 12p per min.
Talk (14) will increase from 8.1p to 12p per min.

Mobile calls

Talk (non-fixed term), Talk Contract 12, Talk Contract 13 will increase from 10p to 15p per min.
Talk Anytime Plus (14) will increase from 5.5p to 7.5p per min.
Other Talk (14) packages will increase from 11p to 15p per min.

Call set-up fees

Talk (non-fixed term), Talk Contract 12, Talk Contract 13 will increase from 17p to 20p per call.
Talk (14) will increase from 13.5p to 20p per call.

Access charge

Talk (non-fixed term), Talk Contract 12, Talk Contract 13 will remain at 10p per min.
Talk (14) will increase from 6.9p to 10p per min.

International calls

Talk Anytime (14) and Talk Anytime Plus (14) now include calls to 35 countries (Price Band A fixed line only) instead of 20 countries. All non-inclusive rates for Talk (14) customers will change to the revised band rates listed below.

Band A International fixed line calls will be inclusive for the first time within the respective inclusive period for the following packages: Talk Weekend, Talk Evening and Weekend, Talk Evening and Weekend Contract 12, Talk Evening and Weekend Contract 13, Talk Evening and Weekend (14).

International Band rates are also changing; please see the revised prices below.

Rates for calls to standard fixed line, when not inclusive

Price Band A will increase from 10p to 20p per min.
Price Band B will increase from 30p to 40p per min.
Price Band C will increase from 60p to 80p per min.
Price Band D will increase from 90p to 100p per min.
Price Band E will remain at 120p per min.
Price Band F will remain at 200p per min.
Price Band G will remain at 400p per min.

Rates for calls to mobiles/higher rate calls, which are never inclusive

Price Band A will increase from 30p to 40p per min.
Price Band B will increase from 60p to 80p per min.
Price Band C will increase from 90p to 100p per min.
Price Band D will increase from 120p to 150p per min.
Price Band E will remain at 150p per min.
Price Band F will remain at 200p per min.
Price Band G will remain at 400p per min.

For the complete list of international destinations by price band, see our Guide to International Calls published here.

Call features changes

Anonymous Call Reject and Choose to Refuse call features will become free for Talk (14) customers from 1 October; they remain free for all other customers.
Caller Display will also be free for all our customers and available on all lines by default (suitable handset display is required).

Other charges

The paper bill charge applicable to monthly bills will increase to £2/bill from the current £1/bill.

All WiFi call rates will be harmonised to a single charge of 15p/minute, and will be inclusive in those packages that include mobile calls (during the same inclusive period).
Directory Entry rental charges are also changing as follows:

DQ Entry – Standard: £24.47
DQ Entry – Bold: £48.95
DQ Entry – Super Bold: £94.16
DQ Entry – Additional Word – Standard: £2.16
DQ Entry – Additional Word – Bold: £4.31