December 2016 - Important information on price changes effective from 1 February 2017.


The following changes affect Rental charges, call charges and pay per use charges applicable to all talk non-fixed term, talk (Contract 12) and talk (Contract 13) packages:

Core prices subject to change

We are amending the total rental cost (line rental + package fee) of these packages as follows:

Talk a Little will increase from £17.00 per month to £18.00 per month.

Talk Weekend will increase from £17.00 per month to £21.00 per month.

Talk Evening and Weekend will increase from £20.00 per month to £23.00 per month.

Talk Anytime will increase from £24.00 per month to £28.00 per month.

Talk Weekend (Contract 12) will increase from £13.49 per month to £16.00 per month.

Talk Evening and Weekend (Contract 12) will increase from £18.00 per month to £23.00 per month.

Talk Anytime (Contract 12) will increase from £21.00 per month to £26.00 per month.

Talk Light (Contract 13) will increase from £13.49 per month to £16.00 per month.

Talk Evening and Weekend (Contract 13) will increase from £18.00 per month to £23.00 per month.

Talk Anytime (Contract 13) will increase from £21.00 per month to £26.00 per month.

Talk Anytime Plus (Contract 13) will increase from £23.00 per month to £26.00 per month.

We are also amending the following prices which apply to all packages in the above table:

Access Charge will increase from 6.9p per minute to 10p per minute.

Call Set Up Fee will increase from 15p per non-inclusive call to 17p per non-inclusive call.

Local/National calls to 01/02/03 numbers (when non inclusive) will increase from 9p per minute to 10p/minute. For talk a Little only, the evening and weekend rate will change from 2.8p per call to 6p/call. 

Calls to UK mobiles will be included in all Weekend, Evening and Weekend, Anytime and Anytime Plus packages part of these ranges, in the usual inclusive periods. When not inclusive, the cost of mobile calls will be 10p per minute for all packages (therefore decreasing from 12p per minutes for Talk Weekend/Evening & Weekend/Anytime and increasing from 6p per minute for Talk Anytime Plus). For talk a little, mobile calls are chargeable at all times at the rate of 10p per minute (previously 12p per minute).

Top International destinations (fixed line numbers only) will increase from 20 countries at 10p per minute to 35 destinations at 10p/minute when not inclusive. All Anytime packages above will have inclusive calls to these 35 fixed line destinations (within price band A).

Anonymous Calls Reject will decrease from £4.25 per month to £0.00 per month.

Choose to Refuse will decrease from £3.75 per month to £0.00 per month.

Call return (for 1471 and 1571) will decrease from 19p per use to 10p per use.

International Call Rates

Please note that we are introducing a price banding system for international calls to both fixed lines and mobile/higher rate numbers, which will result in individual price changes (up or down) for all international destinations. We will be offering one rate for fixed line numbers and one for mobile, special and higher rate numbers at any time of the day and week.

To check which price band applies to a country of interest, please check the updated Product and Prices Document (PPD) published below.

Changes to less common call rates and services

We have reviewed all rates for less commonly used numbers and services, with the aim of reducing the number of rates applicable and/or rounding the prices to the nearest penny. The prices that we are amending are:

‘Per use’ Call Features can be found in section 2.4 of the appropriate PPD

Personal Numbers rates (often starting with 070) can be found in section 8 of the PPD

Pagers and Voice Messaging services can be found in section 9.1 of the PPD

WiFi calls can be found in section 9.3 of the PPD

Calls to Special Services can be found in section 9.4 of the PPD

Calls to Satellite numbers can be sound in section 9.5 of the PPD