We'll do everything to make sure you enjoy an uninterrupted telephone service. However, if your phone line stops working, we will work as hard as we can to get it working again as quickly as we can.

What you should do

Before you contact us, you'll need to do some checks to make sure the fault isn't with your own equipment or wiring, which is your responsibility to maintain. If we send an engineer to your property, and the fault is not with our equipment, you could be charged for the visit.

Read our Guidance on telephone faults PDF for the list of checks.

Once you've completed the checks or if you are having difficulty carrying out the checks.

If there is still a fault, please contact us on 0345 071 9627.