We work hard to make sure you enjoy an uninterrupted telephone service. But if your phone line stops working, we'll do everything we can to get it up and running again as quickly as possible.

What you need to do

Before you contact us, you need to check the fault isn't with your own equipment or wiring, as it's your responsibility to maintain this. If we send an engineer and find the fault isn't with our equipment, you could be charged.

Read the list of checks and follow our guide to test your equipment

If you complete the checks and there's still a fault, or if you're having difficulty carrying out the checks, get in touch with us on 0345 071 9627.