Not getting the broadband speed you’re expecting is frustrating. But don’t worry – there are some simple things you can do to improve your speed.

The problem might be with your Wi-Fi set-up. If that’s the case, connecting your device directly to your router with a cable might speed things up.

We explain below what to do to set up a wired connection. We also look at the best types of extension cable to connect your router to your phone socket.

Need help with your SSE router?

Our online router guide will take you through what you need to do to set up each router type. Plus it explains how to connect devices, run speed tests, set up security features and more.

Diagram showing an Ethernet cable connecting a laptop to a router

Can I speed up my broadband with a wired connection?

If you’re having problems with your broadband speed, your Wi-Fi might be the cause.

Lots of things can make your Wi-Fi slow. These include:

  • The thickness of the walls in your home
  • Interference from lamps, phones or other people’s Wi-Fi
  • The location of your router – try and keep it in ‘line of sight’ of your devices
  • The number of devices using your Wi-Fi at the same time

If these are a problem you might want to think about a wired connection. This is when you connect your computer or device directly to the router using a cable. Your SSE router has enough ports to connect four devices.

A wired connection is less flexible but it can help you get the fastest possible broadband speed.

Diagram showing rectangular Ethernet cable plugs with locking tabs on top to hold them in the port

Using Ethernet cables for a wired connection

If you need a wired connection, use Ethernet cables to connect your computer or devices to your router. They're designed to be used with broadband, so shouldn’t slow it down.

You'll find an Ethernet cable in your SSE broadband pack. It's the one with the yellow connectors.

As well as the cable, you’ll need:

  • A spare Ethernet port on your computer or device (or an adaptor to connect to a USB port)
  • A spare Ethernet port on your router

Make sure you use good quality Ethernet cables if you need extra ones to connect more devices. Check the data transfer speed of the cable to see if it meets your needs.

Can I use extension cables to move my router?

If possible, connect your router to your phone master socket with the equipment provided by SSE. Adding an extension cable makes your broadband signal travel further. The extra distance gives a weaker signal and slower speeds.

How you connect your router will depend on your type of phone socket.

Diagram showing flat rectangular phone extension cables with locking tab on the side and corresponding socket on an extension lead

Avoid using phone extension cables

If you want to move your router further away from the phone master socket, don’t use a standard telephone extension cable like the one shown here. This isn’t designed to be used for broadband and will slow your internet connection.

Diagram showing flat rectangular ADSL cable with locking tab on top and corresponding socket on an extension lead

Which type of extension cable should I use?

If you need an extension cable, use a good quality DSL cable (also known as ADSL cables) to connect your router to the phone master socket. Your SSE broadband pack includes one of these cables.

Remember – using a longer extension cable may affect your broadband speed. This is because your broadband signal has to travel further.

Depending on your phone socket, you might need to use a filter on your phone line.

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