We know it’s important to keep personal information safe online. Our guides explain how to protect your computer and your family on the internet. We show you how to set up parental control software so you can filter what websites your children can access. You can also find out how to use antivirus software and set up firewalls. And you can see how to protect against email phishing scams to keep your personal data secure.

Your guide to scams, parental controls and firewalls

How to identify phishing emails and online scams

Most of us use emails every day, so it’s good to know how to protect against phishing. We'll explain how to avoid email scams and identify phishing emails. Learn what junk and spam emails are and how to avoid them.

Understanding parental control settings

Parental control settings let you block and filter websites on the internet. All our broadband packages come with Internet Security Suite from Netintelligence, which includes parental control software. We show you how to make the internet child-safe on your Windows devices.

Antivirus and firewalls: what they are and how they work

Protect your computer and other online devices by understanding firewalls and antivirus software. Find out what a virus is and other common threats, plus how virus checking software works. We’ll explain what firewalls do, and suggest some simple internet security tips. All our broadband packages come with Internet Security Suite from Netintelligence to help you protect your devices.

Need more phone and broadband help?

Go to our broadband and phone help hub for tips and advice about other topics such as broadband set-up and hardware, internet speeds and moving home.

Switch to SSE phone and broadband

  • Zero price hikes during your 18-month contract

  • Leave for free with our 60-Day Happiness Guarantee

  • Unlimited downloads

  • No upfront broadband charges

Here's what Frustration-Free Broadband means for you

Price promise

Zero price hikes during your 18-month contract.

Our price promise is to keep phone and broadband package prices fixed for the duration of the contract from your package start date. The only exception will be any increases to VAT or any other relevant tax/levy. The monthly package price includes your monthly broadband, line rental and selected call package.

Happiness Guarantee

If you’re not completely satisfied with our service, you can leave for free within the first 60 days.

Our Happiness Guarantee is for customers signing up for an SSE fixed-term broadband and phone package bundle. They can leave their contract without early termination charges within the first 60 days, if they’re not happy with any aspect of the service they have received, and we have been unable to fix the problem.

Unlimited downloads

Stream, download or play to your heart’s content with unlimited internet usage.

This is subject to our Broadband Traffic Management and Acceptable Use policies.

No upfront broadband charges

No broadband connection charge, and no postage or delivery charges. The only exception will be if you don’t have an active BT/Openreach phone line, we’ll arrange for an engineer to install one. This will cost £60 and we’ll add this charge to your first bill.