Fixed-term phone and broadband contracts
Our fixed-term contracts have a start and finish date. We'll give you the full details of your contract when you sign up for one of our packages.
Changing your contract
You can upgrade your fixed-term package at any time.
By doing this, you'll start a new fixed-term contract for the package you're changing to.
You've got the option of downgrading your fixed-term package.
You can choose either a cheaper one, or one without a fixed-term contract.
Please bear in mind, though, you might need to pay a termination charge if you do this before your contract ends.
Cancelling your contract
If you cancel your fixed-term contract before it ends, you might need to pay a termination charge.
When the fixed term ends
When your existing fixed-term contract is approaching its end date, give us a call on 0345 078 3255 and see what packages we can offer you.
If you don't choose a new product, we'll automatically change your package to the equivalent non-fixed-term option once it finishes.