Fixed-term phone and broadband contracts


Our fixed-term contracts have a start and finish date. We'll give you the full details of your contract when you sign up for one of our packages. 

Changing your contract

Upgrading

You can upgrade your fixed-term package at any time.

By doing this, you'll start a new fixed-term contract for the package you're changing to. 

Downgrading

You've got the option of downgrading your fixed-term package.

You can choose either a cheaper one, or one without a fixed-term contract.

Please bear in mind, though, you might need to pay a termination charge if you do this before your contract ends.

Cancelling your contract

If you cancel your fixed-term contract before it ends, you might need to pay a termination charge.

When the fixed term ends

When your existing fixed-term contract is approaching its end date, give us a call on 0345 078 3255 and see what packages we can offer you.

If you don't choose a new product, we'll automatically change your package to the equivalent non-fixed-term option once it finishes.