If you’re thinking about getting fibre optic broadband, there are a few things you need to check to help you get the best package. Remember, where you live will affect the type of broadband you can get and the speed of your connection.

You can see whether your area has fibre optic broadband below. You’ll also find out how your connection is set up once you’ve chosen your broadband tariff.

Your fibre optic broadband speed will vary depending on how close your property is to the nearest cabinet. SSE’s fibre broadband packages use a FTTC (Fibre to the Cabinet) connection. This uses fibre optic cables to deliver broadband to street cabinets. Other cables then deliver broadband from these cabinets to several homes. The closer your home is to the cabinet, the faster your connection speed will be.

Fibre broadband isn’t available in all areas of the UK yet. If your property can’t receive fibre optic broadband, you can still get an ADSL (Asymmetric Digital Subscriber Line) broadband package. This is the most widely used type of connection within UK homes.

How is fibre broadband installed and set up?

It usually takes up to 23 days to provide our broadband service. If you already have broadband with another provider, we'll switch your service without interruption. We’ll confirm in writing the start date of SSE broadband shortly after you place your order.

We’ll send you a wireless router a few days before your broadband service starts. You can connect it using the easy-to-follow instructions enclosed in the box. The router is pre-configured, meaning that it will then set up your broadband by itself on the service start day.

The box contains everything you need for the router to work, such as microfilters, a power cable and the wireless log-in details so that you can connect all your home devices (phones, tablets, TV) to the internet. Using the main phone socket in the house will give you a better connection. Your broadband device uses very little electricity, so we suggest keeping it on all the time, as it performs better if it is always switched on.

Do you need a phone line for fibre optic broadband?

Yes. SSE’s fibre broadband uses fibre optic cables to get data to your street, but you’ll still need a phone line to connect to the internet.