Fibre broadband, also known as fibre optic broadband, isn't available in all areas of the UK yet. But according to Ofcom, 94% of homes and businesses in the UK have access to superfast broadband. So chances are you're in a part of the country that can get fibre broadband.
Can I get fibre broadband?
An easy way to find out if you can get fibre optic broadband where you live is to use our fibre broadband checker. All you'll need to enter is your postcode, and we'll tell you if you can get fibre in your area.
What kind of fibre broadband can I get from SSE?
Our Unlimited Fibre broadband packages use an FTTC (Fibre to the Cabinet) connection. And our Full Fibre broadband packages use a Fibre to the Premises (FTTP) connection.
FTTC uses fibre optic cables to deliver broadband to street cabinets. Other cables then deliver broadband from these cabinets to several homes. The closer your home is to the cabinet, the faster your broadband speed will be.
With FTTP fibre optic cables go right into your home. This means much faster fibre broadband and the ability for many more people in your household to be online at once. At present though, FTTP isn't currently available everywhere in the UK.
What if I can't get fibre broadband in my area?
If your property can’t receive fibre optic broadband, you can still get an ADSL (Asymmetric Digital Subscriber Line) broadband package. For more information, take a look at our guide explaining, what is ADSL?
For many households ADSL is more than enough. But it's worth checking how many people will be using the broadband at the same time and for the same purpose. If you're streaming at the same time, you might experience slower speeds and have trouble connecting to the internet.
Why can't I get fibre broadband?
While fibre broadband is becoming more and more available, there are still some reasons why you might not be able to get fibre optic broadband at your home:
- You're in a remote area where fibre optic cabling is not available.
- Your property is too far from the nearest street cabinet to run cabling to it.
- Fibre broadband is popular in your area. The nearest cabinet can't accommodate a new connection.
- Your property is old and the wiring can't support the high speeds that fibre broadband offers.
- The landscape in your area makes it difficult to install fibre optic cabling.
How do I get SSE fibre broadband installed?
Switching your phone and broadband to us is easy.
- Take a look at our latest broadband deals.
- Sign up to your preferred fibre broadband package, if it's available in your area.
- We'll then send you a Welcome pack with all the information you'll need.
- We'll organise the switch from your current supplier unless you're with Virgin Media. If you're a Virgin Media customer, you'll need to get in touch with them to cancel your broadband service.
- We’ll send you a wireless router a few days before your broadband service starts. You can connect it using the easy-to-follow instructions enclosed in the box.
It usually takes around 18 to 21 days to get your broadband and phone up and running.
What do I get to set up SSE fibre broadband?
Our broadband box contains everything you need for the router to work, such as microfilters, a power cable and the wireless log-in details for you to connect all your home devices (phones, tablets, TV) to the internet. It also has a special adaptor that lets you plug your phone line into your router to make phone calls.
If you choose an Unlimited Fibre package, then using the main phone socket in the house will give you a better connection. With a Full Fibre package, it’s a bit different as an engineer will install a new socket in your home that’s only for use with your broadband router.
Just so you know, your broadband device uses very little electricity, so we suggest keeping it on all the time, as it performs better if it is always switched on.
Do I need a phone line for fibre broadband?
No. All our new broadband customers (no matter which package you choose), get a phone service that works through the router we provide. You'll need to plug your phone into your router using the adaptor we'll supply to make phone calls. Your phone won't work if you plug it into any phone sockets in your home.