We’re sorry to hear you’re thinking of cancelling your phone and broadband services with us. We’d like to understand why you want to cancel and provide you with the best solution to any problems you might be having.
I'm coming to the end of my SSE broadband and/or phone contract
We have great broadband deals online. However, as an existing customer we may be able to offer you more packages if you get in touch with us. Please have your account details to hand and we’ll go through the broadband and phone packages we currently have available.
I'm thinking of switching to another supplier
Before you decide to switch your broadband and/or phone we’d like the opportunity to keep you with SSE. Get in touch with the Phone and Broadband team with your account details, to find the best broadband and phone package for you. We can also let you know about any cancellation fees that might apply if you decide to cancel your contract early. Possible cancellation charges will depend on the contract you have with us and other factors so it’s best to talk to us about these.
I've had issues with my broadband and/or phone service
We're sorry you've had issues with your broadband or phone and we'd like the opportunity to put things right for you. Please get in touch with us. We'll be happy to help both identify and fix any broadband or phone issues.
I'm moving home
Get in touch with us to give us your home move details. We'll see what packages we can supply to your new home and go through your options. Whether you choose to take us with you or not, we'll make sure to cancel your existing SSE service and send a final bill for your old property.
My SSE broadband and phone service hasn't started yet but I've changed my mind
We're sorry you've changed your mind about using our broadband and phone service. You can get in touch with us to let us know. The earlier we know the better, so we can make sure your cancellation goes smoothly ahead of your previously planned go-live date.
How to cancel your SSE broadband and/or phone package
We'd suggest you contact us as early as possible (we ask you give us at least 28 days' notice to cancel). This is so we can make sure everything is arranged and let you know of any possible charges. There may be early termination charges if you leave us before the end of a fixed-term contract. If you joined in the last 12 months, we'll arrange for the return of your router (if applicable).
To cancel, there are a few ways for you to let us know:
Post: SSE Phone & Broadband Cancellations, PO Box 230, Havant, PO9 9DT