Broadband speed advice

What does (maximum) broadband speed mean?

This is the maximum speed at which information can be downloaded (received) or uploaded (sent) through your internet connection.

When we quote a maximum line speed, we base our estimate on the distance from your house to the nearest telephone exchange, but we cannot account for internal factors (such as your wiring, electrical interference, the efficiency of your internet browsing device(s), the number of people using your internet connection at the same time), network traffic and weather conditions.

How is broadband speed measured?

It is measured in Mbps (megabits per second).

How does my phone line affect my broadband speed?

Broadband speed may be slower than expected due to:

How far you are from your telephone exchange

The quality of your phone line

Where your wireless router is – thick walls and objects inside your home may slow your wireless broadband speed.

How can I make my broadband speed faster?

Use a micro filter on every telephone socket in your home that has equipment attached.

Connect your wireless router to your main telephone socket, not an extension.

Keep your router away from electrical interference such as lamps, speakers, TV, monitors and cordless phones, and preferably in 'line of sight' of your computer or other devices.

Use a wired connection to your router – an Ethernet cable can be faster and more stable than a wireless connection.

Why does my broadband speed keep changing?

Your download and upload rates may vary, depending on:

How many people are using the broadband in your area at the same time

The speed of the websites you are visiting

Whether your computer is running other software at the same time

The day of the week and time of day – peak times tend to be weekends, and weekdays after 4pm.

The wireless standard of connected equipment

How many devices you have connected at any time, and what they are doing

However, if you notice that your broadband is unusually slow or the internet connection is intermittent, please contact us so we can look into it, there may be a fault on the line.

If you're having problems with your broadband speed, please contact us.