Whether you’ve already joined SSE phone and broadband, or are thinking about switching, find out more about broadband and how to get connected with our useful articles. We’ll show you how to set up your SSE broadband router and how your router password helps keep your Wi-Fi network secure. We help you understand IP addresses and things like router ports and gateways. And we show you how to use telephone filters to make sure your broadband and phone work on the same phone line.
Router passwords and network security
We help keep our customers' internet secure with robust router security. We'll show you how to find the default password for your Wi-Fi network. We'll explain what to do if you lose it, or have changed it and forgotten what it is. And find out how the WPS (Wi-Fi Protected Setup) button can help you connect a device to your Wi-Fi without the wireless key.
How to set up your SSE broadband router
When you join us for phone and broadband, we'll send you a broadband router pack with everything you need to connect to the internet. Our guide explains how to set up your Wi-Fi router in five simple steps, and how to connect your wireless devices to it. Plus, we cover some router set up issues and ways to fix them.
Understanding IP addresses
Not sure what an IP address is? Our article explains more about your IP address and wireless router settings. We also include information on router ports and gateways. And we'll show you where to find your SSE broadband router's IP address if you need to.
How to use a filter
A phone and broadband filter (also known as a microfilter or splitter) allows your phone and internet to work through the same telephone line. You’ll find one in your SSE broadband router pack. We explain what a filter is and what they're used for. We'll show you how to use a filter to get the most from your phone and broadband.
Need more phone and broadband help?
Go to our broadband and phone help hub for tips and advice about other topics such as broadband set-up and hardware, internet speeds and moving home.
Switch to SSE phone and broadband
Zero price hikes during your 18-month contract
Leave for free with our 60-Day Happiness Guarantee
No upfront broadband charges
Here's what Frustration-Free Broadband means for you
Zero price hikes during your 18-month contract.
Our price promise is to keep Broadband & Phone package prices fixed for the duration of the contract from your package start date. The only exception will be any increases to VAT or any other relevant tax/levy. The monthly package price includes your monthly broadband, line rental and selected call package.
If you’re not completely satisfied with our service, you can leave for free within the first 60 days.
Our Happiness Guarantee is for customers signing up for an SSE fixed-term broadband and phone package bundle. They can leave their contract without early termination charges within the first 60 days, if they’re not happy with any aspect of the service they have received, and we have been unable to fix the problem.
No upfront broadband charges
No broadband connection charge, and no postage or delivery charges. The only exception will be if you don’t have an active BT/Openreach phone line, we’ll arrange for an engineer to install one. This will cost £60 and we’ll add this charge to your first bill.