You can send us your meter reading in just a few easy steps. We can use your reading to make sure your bill is accurate and covers your usage. If you have an online account, you can also track your past readings and payment history.
Topping up your smart meter
If you’re a Smart Pay As You Go customer, you can top up online using a debit or credit card. You’ll need your Smart Pay As You Go top-up card to hand, as you’ll be asked for the long card number on the front.
Once you’ve topped up, it will automatically upload to the meter, but it can take up to 40 minutes.
Whether you're with us for your energy, broadband, or boiler cover, our online moving service helps make the process as smooth as possible – even if you've already moved home.
If you're moving into a home where SSE is already the supplier, we can help you with that too.
Direct Debit: setting up or changing
Paying by Direct Debit is a simple and easy way to pay your energy bills. You can set up quarterly or monthly payments to be sent to you automatically, on a date chosen by you. Find out how to set up or change your Direct Debit online, including managing your payment amount.
Online account benefits
You can do even more if you have an online account. You can register for an online account, if you don't already have one.
Bills: viewing and paying
You can see your current bill by logging into your online account, and even bills for up to two years ago (or whenever you first registered with your online account).
Check your energy usage by logging in and choosing your fuel type. You can see your usage history from whenever you first registered for an online account.
Gas leak? Or no gas?
The National Gas Helpline is open 24 hours, 7 days a week.
The National Power Cut Helpline is open 24 hours, 7 days a week.
We have all sorts of help on our help hub, whether you're an energy, broadband or boiler cover customer.