SSE Energy Services (the part of the SSE Group that supplied your energy) became part of the OVO family in January 2020. We now sit alongside OVO Energy and CORGI HomePlan.
To make sure you get the best of all we have to offer, we’ll gradually be moving all SSE Energy Services gas and electricity customers to OVO Energy. You don't need to do anything. We’ll make sure your move goes as smoothly as possible and keep you updated every step of the way.
This move won’t interrupt your supply, won’t affect the prices you pay, and won't affect your meter(s).
If you’re with SSE for your household energy we've got your questions covered here. If you get any other products from us, such as phone and broadband or heating cover, we won't be moving them for now.
“Who are OVO?”
OVO Energy are a leading energy supplier, helping their customers live more sustainably since 2009. Millions of customers across the UK trust OVO to power their home. They’re British-based (their headquarters are in Bristol), and just as passionate as SSE about great customer service. In fact, OVO has more than 39,000 5-star reviews on Trustpilot. So rest assured you’ll still get the same friendly, reliable service.
“Why are you moving customers to OVO?”
By moving our SSE customers to OVO Energy, we can bring together the very best of what we do – affordable renewable energy and great customer service. Also, all OVO members (which will soon include you) get:
A tree planted for you every year
OVO Energy plant one tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.
A free online tool giving you tips and insights on using energy more efficiently. It'll help you save money and reduce your carbon footprint.
Access to OVO Beyond
A green upgrade which offers 100% carbon-neutral energy.
"How does OVO Beyond offer 100% carbon-neutral energy?"
OVO Beyond reduces the yearly carbon emissions from any energy we supply in your home to net zero. We provide 100% carbon-neutral gas (15% green gas and 85% offset) and we offset all associated lifecycle carbon emissions involved in the production and consumption of your electricity and gas.
"What does this move mean for me?"
The move won't interrupt your supply, won’t affect the prices you pay, and won’t affect your meter(s). You’ll still enjoy the same great level of service too. All from an environmentally-conscious company that will supply you with carbon-cutting energy.
"Do I need to do anything?"
When the time comes for your account to move, we'll contact you. You won't need to do anything and we'll keep in touch with you every step of the way. You'll still enjoy the great service you're used to and your supply and prices won't be affected by the move. And you'll get some great new perks just for being an OVO member.
"Is everyone moving?"
Yes. Over time, all of our energy customers will be moving to OVO Energy. To make this as smooth as possible, we're looking to move everyone across gradually. We’ll keep you updated every step of the way. The move won’t interrupt your supply, won’t affect the prices you pay, and won't affect your meter(s).
"How do I know if I've moved to OVO?"
Over time, we’ll be moving your account to OVO. We're working hard to make the move as smooth as possible, and we'll keep you updated every step of the way.
- While we're preparing to move your account, you’ll get a letter, email or note in your bill to let you know. It will include all the important details about what to expect from the move. You may have even received this already. If you haven't, you don't need to do anything. We'll be in touch when it's time.
- If you have an SSE online account, once your move has started you’ll get a message to confirm this.
- Once you’ve moved to OVO, you’ll get a final SSE bill. This will cover all the key information you’ll need, like your new OVO Energy account number and a handy link to get started in your new OVO online account. It might come quite soon after your regular bill, so will only cover any usage between your regular bill and your move to OVO.
- OVO will be in touch to welcome you once everything’s sorted. The award-winning team will be on hand to introduce you to your new account.
And that's it! There's nothing more you need to do. The move won’t interrupt your supply, won’t affect the prices you pay, and won't affect your meter(s). You’ll still enjoy the same great level of service too.
"Will my supply be affected?"
No, you don't need to worry, your energy supply will continue as normal.
"Will my energy prices change?"
No, there's no need to worry, the move won't affect your prices. Any variable tariff price changes relating to the Ofgem Price Cap won't be as a result of your move. And, any upgrades or offers you may have signed up for with the old account will stay the same, too.
"Will my energy tariff change?"
The only change you’ll see is that you'll be on an OVO named tariff. Everything else, including the price you pay, will stay the same. When the time comes, we'll send you a letter with all the details about your current tariff and the tariff you’re moving to so you can easily compare them.
- If you pay by Direct Debit – your gas and electricity will be combined into one simple account. So instead of having two Direct Debit payments on your bank statement, you’ll see that both will be collected in one go, making it easier to keep track of your payments.
- If you don’t pay by Direct Debit – your gas and electricity will be combined into one simple account. So instead of making two bill payments, you'll be able to make just one. You’ll receive new account details to make payments to OVO in your first OVO bill.
"Will my meter need to change?
No, nothing about your meter will need to change. You can keep the one you have and it will continue to work as usual. No one will need to come out and change it or remove it.
"Who will supply my energy?"
As SSE Energy Services joined the OVO family in 2020, OVO (S) Gas Ltd and OVO Electricity Ltd have been supplying your gas and electricity for a while. Once you move to OVO, if you have a gas account, this will change from OVO (S) Gas Ltd to OVO Gas Ltd. But there's no change to your electricity and this continues to be supplied by OVO Electricity Ltd.
"Will I have the same account number?"
OVO will give you a new OVO Energy account number. Until then your SSE account number will still work just fine.
"What will happen to my online account?"
Your online account with SSE will still be active for six months after you’ve moved over to OVO.
When we start your move you’ll see a message in your SSE account letting you know the process has started.
While we’re moving your account over, you’ll still be able to give meter readings, make payments, and view bills. But for a short time you won’t be able to set up or amend your Direct Debit, change your tariff, or book a smart meter installation. If you use the My SSE app, what you can do on it whilst you're migrating will be the same as for your online account. But you won't be able to give a meter reading using the app. Instead you'll be given the option to go to our website to give your reading.
When your move is complete you'll see a message in your SSE online account with a handy link to get started in your new OVO online account.
Once your OVO online account is set up you'll be able to set up or amend your Direct Debit, change your tariff, or book a smart meter installation as you could before.
"Will my online account features change when I move to OVO?"
You’ll still be able to give meter readings, view your bills, and manage your Direct Debit.
You’ll also see some great extra features which will enable you to:
- Set up reminders for when you want to give meter readings so you can keep on top of your energy.
- Access OVO Greenlight – a free online tool giving you tips and insights on using energy more efficiently. It'll help you save money and reduce your carbon footprint.
"What will happen to the My SSE app?"
Once you've moved to OVO, you'll no longer be able to use the My SSE app. But OVO also have a highly rated app for Android and iOS, that you can download and use after you've moved.
Just like with your online account, when we start your move you’ll see a message in your My SSE app letting you know the process has started.
While we’re moving your account over, you’ll still be able to make payments, and view bills. But for a short time you won’t be able to set up or amend your Direct Debit, change your tariff, or book a smart meter installation. And you won't be able to give meter readings using the app. Instead you'll have the option to go to our website to give your reading.
When your move is complete you'll see a message in your My SSE app with a handy link to get started in your new OVO online account.
"Do OVO have an app?"
Yes, OVO have a highly rated app for Android and iOS. It lets you give meter readings, see how much energy you've used, download your bills and more.
"My fixed tariff is ending soon – what will happen after that?"
Once you've moved, if your current tariff is coming to an end, you can switch to another OVO tariff. OVO Energy has plenty of tariffs, which they call “plans”, to cover your needs. These include 1 and 2 year fixed-price plans, just like SSE.
"What happens with my data?"
Your data will move to OVO Energy, which is part of the OVO family just like SSE Energy Services. This means it will continue to be looked after with the same level of care and attention as before. Visit OVO Energy's privacy page if you'd like to know more about how we're keeping your information secure.
Your preferences for how we contact you will also transfer over. So if you agreed to receive marketing messages from SSE Energy Services, you’ll start to see similar messages from OVO Energy – but you can opt out at any time in your online account or by giving us a call. And if you’ve opted out of receiving marketing messages from SSE, then you don’t need to do anything – you won’t get any from OVO either.
If you have a smart meter, we’d like to switch you over to daily meter readings so that your bills are always 100% accurate. If that’s okay with you, great. You don’t need to do anything and we’ll switch you over automatically. If you’d prefer we didn’t take more regular meter readings, we’ll be in touch to let you know how to opt-out. There won’t be any changes to your read frequencies if they’re already taken daily.
"I’m registered for SSE Reward – can I still benefit?"
Absolutely. SSE Reward is now called OVO Live, but you’ll still get the same benefits and offers. So you'll continue to get emails for access to exclusive ticket presales, the chance to experience our customer lounges, plus prizes you won’t find anywhere else. And you’ll also be able to log into the OVO Live site using your SSE member number. Just like before. Only the name is changing to OVO Live.
Payments and refunds
"Can I make payments to OVO Energy in the same ways I can with SSE?"
Yes. For now, we're focusing on customers who pay by Direct Debit or who pay on demand (after they get their bill) as determined by the tariff terms and conditions. These payment methods will continue as normal in OVO Energy.
We'll be adding more information about other payment methods in future.
"Will my Direct Debit details have to change?"
No, you don't need to change anything. The amount you pay and the date you pay it will stay the same. But your gas and electricity will be combined into one simple account. So instead of having two Direct Debit payments on your bank statement, you’ll see that both will be collected in one go, making it easier to keep track of your payments.
"What happens if there’s money left in my account?"
If your account is in credit, the money will be moved to your new OVO account.
"What happens if SSE are due to give me a refund?"
Any outstanding balance on your account will be carried over when you move. If your refund request is approved, your money will be refunded as part of our refund process.
How often will I get a bill with OVO?
Once you’re with OVO, they may send you your energy bill each month to help you manage your energy. This will help spread the cost of your energy by paying less, more often, like your mobile phone or TV bills.
"I get my communications in large print – will this continue?"
Yes. All our services remain in place, so if you currently receive your communications in large print, this will continue as before.
"I get my communications in Braille – will this continue?"
Yes. All our services remain in place, so if you currently receive your communications in Braille, this will continue as before.
"I’m signed up to the Priority Services Register (PSR) – will this transfer across too?"
Just like SSE, OVO prides itself on looking after customers, whatever their needs. Being on our Priority Services Register (PSR) means you can get help with many things, like supplying statements in Braille or large print. If you signed up to SSE’s PSR, all your information will be transferred to your OVO account. So you won’t notice any changes.
We'll keep your information safe and secure. Please visit OVO Energy's Priority Service Register page if you have any questions or would like to sign up.
"Will I still be protected by the Default Tariff Cap?"
The energy regulator Ofgem set the maximum price all energy suppliers can charge customers on our variable (as in not fixed-price) tariffs. This maximum price is called the Default Tariff Cap. Ofgem reviews this every six months. If they change the price cap, energy suppliers may increase or decrease to their prices.
Price changes relating to the Default Tariff Cap won't be related to your move to OVO.
"I've booked my smart installation. Does this mean I don't need a smart meter now?"
We still recommend everyone get a smart meter. They allow you to see the precise cost of your energy use in pounds and pence.
If you've booked an appointment to have one installed, this means a smart meter will be installed on the date you arranged. It's best that you keep the appointment and continue as planned.
"I've booked a smart meter appointment – will SSE or OVO install it?"
The engineer who installs your smart meter could be from SSE or OVO. This is because SSE is now part of the OVO family. Our engineers work across both brands so we can give you the best and quickest service.
"I have a SMETS1 meter – will this now lose its smart functionality?"
No, your meter should continue to operate as it always has.
Changing tariff and switching
"Can I switch to another OVO tariff?"
Once you've moved, if your current tariff is coming to an end, you can switch to another OVO tariff. OVO Energy have plenty of tariffs, which they call “plans”, to cover your needs. These include 1 and 2 year fixed-price plans, just like SSE.
"Can I switch to another supplier?"
We hope you’ll be happy with OVO, but you are free to choose another supplier. You can do this before we start to move you over to OVO, or after the move is finished.
"What if I’m already switching suppliers?"
Your switch will not be affected by this move and will continue as normal.