Here we highlight some common gas boiler problems and queries and we explain how you can deal with them.
If you can't get your boiler or heating working, find out how to book an engineer visit. You don't have to be an SSE customer to use this service.
Get peace of mind before things go wrong! Get boiler cover by signing up to one of home services plans, which provide an annual service and 24-hour emergency call out as standard. So if your boiler or heating system develops a fault we'll get it sorted for you.
Your boiler pilot light has gone out
If your boiler pilot light goes out, it's simple to relight. Our video on relighting your boiler pilot light shows you how.
Your boiler manual will also have the instructions you need.
Your boiler has stopped working in freezing conditions
If your boiler has stopped working in freezing wintry conditions this may be caused by a frozen condensate pipe. Please see our video on how to thaw a condensate pipe to resolve this issue.
Low pressure and low temperature water from your taps
The water pressure and temperature will drop if you use more than one hot water tap at the same time. This depends on the type of boiler you have in your home.
It's also worth checking that you have the right taps for low pressure water.
Your boiler is making strange noises
There are many reasons why boilers make strange noises such as banging, knocking or whistling.
When this happens, it's best to get a Gas Safe registered engineer to check your boiler and investigate the problem.
Moving your boiler
You can have your boiler moved to another room or a different part of the same room.
But, you'll need to make sure it complies with building regulations.
Carbon monoxide dangers
If your gas boiler needs to be replaced our Gas Safe registered engineers can install a brand new energy efficient boiler, along with a free carbon monoxide detector.
Every boiler comes with a two-year parts and labour guarantee and two years' free heating cover.
We want you to stay safe from the dangers of carbon monoxide. Our guide to carbon monoxide safety highlights how you can avoid carbon monoxide poisoning. It also shows you how to recognise the symptoms and what to do if you detect carbon monoxide in your home.
Free boiler repair if you're an SSE customer
If you're with us for energy or broadband but don't have boiler or heating cover, we'll still come out to fix your boiler. Just take out 12 months' SSE Heating Cover after it breaks, and the repair is included (T&Cs apply). And once you're covered, you can get help with boiler repairs 24/7.
Not with SSE? We can still fix your boiler
We can repair your boiler for just £95, if you take our annual SSE Heating Cover at the same time. We guarantee our work, and if we can’t fix your boiler, there’ll be no fee. A one-off, fixed-price repair option is also available.