No one wants to be without heating and hot water for long.
If you have a boiler breakdown or a problem with your heating, we can help you get your hot water and heating back on. You don't need to be an SSE customer to use our boiler and heating breakdown services.
Choose from one of the following options.
1. If you already have cover with SSE
If you have a problem with your boiler or heating and you already have cover with SSE, call us on 0345 076 7646. Advisers are available 24 hours a day, seven days a week.
If you don't already have cover with SSE, please don't call this number – choose one of the options below instead.
2. FREE boiler repair for SSE customers
If you're an SSE customer and you don't currently have cover, you can get a FREE repair with SSE Boiler Rescue when you take out a year's cover after a breakdown.
You'll get a visit from a friendly, fully qualified engineer who'll fix your boiler and get your heating and hot water back on. Plus you'll get ongoing cover for the rest of the year.
You'll also get a boiler service (worth £90) so you know that it's working safely and efficiently.
3. Fixed price boiler repair for just £95
If you don't have cover, we offer emergency boiler repair for a fixed price. This includes call-outs, all labour, and parts up to a total value of £500 (including VAT).
You have two options to choose from:
- Pay just £95 for your boiler repair when you also take out our full-price annual SSE Heating Cover plan at the same time (excludes SSE Heating Cover £50 excess and SSE Heating Breakdown Cover) – this gives you ongoing cover for the next 12 months plus an annual boiler service worth £90.
- Pay a one off, fixed price of £295 for your boiler repair.
What you need to know
All the prices we display include any applicable taxes and fees.
Sorry, you can't use these offers at the same time as another Home Services offer.
We reserve the right to withdraw these offers at any time.
Our Boiler Repair service is £295, but you can pay just £95 if you take out an annual SSE Heating Cover plan at the same time (excludes SSE Heating Cover £50 excess and SSE Heating Breakdown Cover). You'll be covered for the whole year for boiler breakdowns and you'll save £200 - that's more than the cost of 6 monthly payments.
£200 saving based on the cost of SSE Boiler Repair (£295) compared with the cost of £95 when you take an annual SSE Heating Cover product at the same time (excludes SSE Heating Cover 50 and SSE Heating Breakdown Cover). The saving on Boiler Repair equates to more than 6 monthly payments.
Offer subject to the SSE Boiler Repair Terms and Conditions.
This offer is for domestic customers in Great Britain only. Geographical exclusions and restrictions apply.
We'll waive the usual £95 fixed boiler repair fee for existing SSE customers without a SSE Home Services Contract, providing you buy SSE Heating Cover (excludes SSE Heating Cover £50 excess and SSE Heating Breakdown Cover).
The cost of a boiler service (£90) is based on the price of a standalone SSE Boiler Service.
Offer subject to SSE Boiler Rescue Terms and Conditions.
Excluded boiler brands and thermal store products
For new customers, we do not cover any models for the following brands of boiler: Servowarm, Chaffoteaux, or Ferroli. Additionally, we do not cover the Ideal Istore boiler or any thermal store products made by Gledhill.
Claims Freeze Period
Customers in their first policy year are unable to make a Claim within the first 18 days of the contract. This is known as the Claims Freeze Period.
If you request a visit from us to carry out urgent repairs or maintenace, you will not be entitled to an 18 day cancellation period for your SSE Heating Cover.