Many of us are now at home more, working, caring for children and family members, or even both. We’ve pulled together some useful articles from across our website to help you out. Below you’ll find ways to keep your energy usage down, advice on managing your broadband, and help with boilers and heating.
Manage your energy online
It’s good to know that you can easily keep on top of your energy using our website. It’s simple to give meter readings, make payments, manage your Direct Debit and much more.
Ways to save energy
Being at home means you’re probably going to use more energy. But there are plenty of things you can do to make sure you’re being as energy efficient as possible.
Submit your meter readings online
If you don't have a smart meter, why not give us your meter readings online? That way you can keep an eye on the energy you're using and make sure your bills are accurate.
Use your online account and get an instant up-to-date balance. Or use our online form, but please be aware this will take longer to process.
Energy-saving at home
Watch our video, get energy efficiency tips and advice, and download our energy-saving booklet.
Keyholes, chimneys, and letterboxes are all places heat can escape from. Our guide explains how to draught-proof your home.
How to make a draught excluder
Get creative and keep those draughts out by making a simple draught excluder.
Find out more about using your home appliances efficiently, from batch cooking to boiling less water for your cuppa!
Heating controls and radiators
Learn more about how to effectively use controls to get the most out of your boiler and central heating.
Broadband and phone advice
Whether you’re using the internet to work from home, or the children are using it to learn, there will no doubt be more people than usual using your broadband at once. Here’s some advice to improve your broadband speed, keep safe online and deal with phone issues.
Understanding broadband speed
Having trouble with your broadband speed? Find out what can affect it and what you can try to improve it.
Using Ethernet or extension cables
You may find you get better broadband speed with a wired connection as opposed to Wi-Fi. Our article explains more.
Phishing and spam emails
Find out how to keep your personal information safe with our guide.
Phone faults: What to check and how to contact us
It’s important for everyone to be able to keep in touch. If your phone line isn’t working properly, follow our guide to help identify the problem.
How to block and report nuisance calls
No-one wants to deal with nuisance calls. Our article explains what to do if nuisance calls are becoming a problem for you.
Help with boilers and heating
You’ll want to make sure you have heat and hot water at home. Here are some articles to help you identify and even fix issues you may have with your boiler or central heating.
Common gas boiler problems and queries
If you’re having a problem with your boiler, you may be able to sort it out yourself using our advice.
Taking care of your radiators
Your radiators need to work efficiently to keep your home warm. Learn more about common problems and how you may be able to fix them.
Boiler pressure explained
If your boiler’s not working properly, it might be due to low or high boiler pressure. Find out how to check your boiler pressure and reasons it could be faulty.
Keep safe at home
It’s important to keep safe at home. Read more about how to be gas and electric safe, and potential dangers to be aware of.
Carbon monoxide safety
Carbon monoxide is a gas you can’t see, smell or taste. See how to protect yourself and your family from carbon monoxide poisoning.
Gas safety advice
We use gas appliances to heat our homes and cook food. Make sure you’re using them safely and know what to do if there’s a gas leak.
Electrical safety advice
Electricity is so much a part of our lives, we rarely think about it. Our advice explains what you should be aware of to keep safe.
Coronavirus questions and answers
We know this is a difficult time and we’re working hard to support our customers in any way we can. Visit our dedicated coronavirus FAQs page to get up-to-date help and advice.