Many of us are now at home more, working, caring for children and family members, or even both. We’ve pulled together some useful articles from across our website to help you out. Below you’ll find ways to keep your energy usage down, advice on managing your broadband, and help with boilers and heating.

Laptop and mobile device showing online dashboard

Manage your energy online

It’s good to know that you can easily keep on top of your energy using our website. It’s simple to give meter readings, make payments, manage your Direct Debit and much more.

Mobile device showing electricity meter reading on online dashboard

Ways to save energy

Being at home means you’re probably going to use more energy. But there are plenty of things you can do to make sure you’re being as energy efficient as possible.

  • Submit your meter readings online
    If you don't have a smart meter, why not give us your meter readings online? That way you can keep an eye on the energy you're using and make sure your bills are accurate.
    Use your online account and get an instant up-to-date balance. Or use our online form, but please be aware this will take longer to process.

  • Energy-saving at home
    Watch our video, get energy efficiency tips and advice, and download our energy-saving booklet.

  • Draught-proofing
    Keyholes, chimneys, and letterboxes are all places heat can escape from. Our guide explains how to draught-proof your home.

  • How to make a draught excluder
    Get creative and keep those draughts out by making a simple draught excluder.

  • Energy-efficient appliances
    Find out more about using your home appliances efficiently, from batch cooking to boiling less water for your cuppa!

  • Heating controls and radiators
    Learn more about how to effectively use controls to get the most out of your boiler and central heating.

Broadband and phone advice

Whether you’re using the internet to work from home, or the children are using it to learn, there will no doubt be more people than usual using your broadband at once. Here’s some advice to improve your broadband speed, keep safe online and deal with phone issues.

Help with boilers and heating

You’ll want to make sure you have heat and hot water at home. Here are some articles to help you identify and even fix issues you may have with your boiler or central heating.

  • Common gas boiler problems and queries
    If you’re having a problem with your boiler, you may be able to sort it out yourself using our advice.

  • Taking care of your radiators
    Your radiators need to work efficiently to keep your home warm. Learn more about common problems and how you may be able to fix them.

  • Boiler pressure explained
    If your boiler’s not working properly, it might be due to low or high boiler pressure. Find out how to check your boiler pressure and reasons it could be faulty.

Keep safe at home

It’s important to keep safe at home. Read more about how to be gas and electric safe, and potential dangers to be aware of.

  • Carbon monoxide safety
    Carbon monoxide is a gas you can’t see, smell or taste. See how to protect yourself and your family from carbon monoxide poisoning.

  • Gas safety advice
    We use gas appliances to heat our homes and cook food. Make sure you’re using them safely and know what to do if there’s a gas leak.

  • Electrical safety advice
    Electricity is so much a part of our lives, we rarely think about it. Our advice explains what you should be aware of to keep safe.

Coronavirus questions and answers

We know this is a difficult time and we’re working hard to support our customers in any way we can. Visit our dedicated coronavirus FAQs page to get up-to-date help and advice.