Feed-In Tariffs

A Feed-In Tariff (FIT) is one of the most exciting ways to get involved in tackling climate change. Whether you make your electricity from the sun, the wind or the many other options available, this Government scheme encourages people to join in by providing a guaranteed return on their investment.

Once you have your electricity generating equipment installed, you'll need to register with a supplier of your choice. Then, if you use the electricity you generate you may reduce your electricity bills, and you'll get paid for any excess you export to the grid. Also, the Feed-In Tariff will pay you a rate for all of the electricity you generate. And you'll get paid for up to 20 years, so that you'll get a return on the cost of installing your equipment.

How a Feed-In Tariff works

The FIT scheme supports many of the options available to generate your own electricity. You'll get paid for the energy you create, which you can use to power your home. Plus, you can export any electricity you don't use and you'll get paid for that too.

Once you've had your generating equipment installed, you can then apply for the Feed-In Tariff with your preferred supplier. To register with us or find out more information, just give us a call on 0345 076 7634.

Providing meter readings

When it's time for you to give us a meter reading, there's no need to telephone or email. Just take two minutes to fill out the FIT meter reading form online.

You'll need to provide meter readings annually (we'll let you know when) from your generation and export meter (if applicable). 

You can also give us your meter readings by telephone on 0345 071 7827. We're open Monday to Friday 8am to 6pm and Saturdays 8am to 2pm.

Please note: This facility is to be used when we have requested readings from you to enable us to pay you. Please do not use this to submit your start meter readings.

Making a complaint about your FIT

While we do our utmost to give you the best customer service, sometimes things go wrong. So to make sure your queries are answered to your satisfaction we have a complaints procedure.

We have a helpline 0345 071 7827 open from 8am to 6pm Monday to Friday and from 8am to 2pm on Saturday, where you can talk to people who are ready to help and answer any questions you have.

There are certain circumstances which are unique to the Feed-In Tariff scheme; the Department of Energy and Climate Change have outlined what you should do.