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Sorting out your utilities when moving out can bring up lots of questions – who is my energy supplier at the new house? Can I take my provider with me? How do I switch energy supplier?

Don't worry – we can guide you on what you need to do. We have an online moving service to help make the process as smooth as possible, even if you've already moved home.

If you prefer to call our Homemoves team, we'll be happy to talk you through the next steps and set up your gas and electricity account – just contact us. If you're not an SSE customer, you can join us now in a few easy steps.

Moving gas and electric

Moving your energy account

If you're an SSE customer, it'll help to have these details ready when moving electricity and gas:

  • Your new address
  • Your move out date, and your move in date if it's different
  • Your bank details
  • Meter readings for your old home and new home

You don't need to give us all your details straight away. If you don't have everything to hand, you can come back to it later – we'll even email you a handy secure link to carry on where you left off.

Don't worry about contacting the supplier at the new address – we'll do that for you.

If you're currently with another provider, you can learn about how to switch energy suppliers, or join us online.

Home movers' meter readings

When you move home, you'll also need to take closing meter readings at your old house or flat and opening meter readings at your new address. You can do this online or by contacting us, or we'll get in contact to ask you for them.

Gas and electric Pay As You Go meters

If your new home has gas and electric Pay As You Go meters, you can follow a few steps to get them set up as a new householder.

If you'd like to know how to change your Pay As You Go gas meter or electricity meter, we can help. Or, you can find out about smart meters and how to use them.

Energy billing changes

Sorting out your utility bills when moving house can often be left off your to-do list. But we can take care of things for you so that's one less thing to think about.

Transferring payments and Direct Debits

If we continue to supply your energy after you move, we'll send a final bill to your new address. Or you can ask us to transfer your balance to your new address.

We'll also move your Direct Debit plan across and update your billing address, saving you the hassle. We'll review your payments when you move to make sure you're still paying the right amount.

If you do decide to leave us when you move, it's best to keep your Direct Debit open so we can collect the final balance or refund any money we owe to you.

Bills to 'the Occupier' (or someone else)

If you've already told us you're moving, just ignore any energy bills that aren't addressed to you at your new home. We'll be working on updating the account to show that you're now responsible for the bills. We'll only bill you from the date you moved in and with the meter readings you gave us.

If you haven't told us you've moved, you can use our online moving service, or give us a call on 0345 600 2006.

Green Deal bills

The Green Deal is a government loan scheme that helps customers make energy efficiency improvements to their homes. They can then pay off their home improvement loan in instalments through their electricity bill. Any Green Deal arrangements stay with the property and not the owner or occupier.

If you're moving out of a property with a Green Deal arrangement, the new owners or tenants will be responsible for making future repayments through their energy bills.

If you're moving into a property with a Green Deal arrangement, you'll need to make the repayments through your energy bills.

For more information, call our Green Deal team on 0345 071 9733 for credit meters or 0345 071 9745 for Pay As You Go meters.

Landlords and letting agents

Are you a landlord or letting agent and want to speak to us about a property you manage? Get in touch with our Homemoves team on 0345 071 7861 for credit meters or 0345 600 2006 for Pay As You Go meters.