We've made it as quick and easy as possible to give us your meter readings. It's a simple way to make sure your bills and payments are accurate.
If you give us a reading using your online account, you'll find out what you've used straight away, even if you're not due a bill. Plus if you’re trying to save energy, you can keep an eye on how you're doing.
If you don't have an online account, you can still give us a meter reading using our online form. We'll need some contact details from you first.
But if you don't have one, why not register for an online account? Not only does it make it quicker to submit a meter reading, you can also view your energy bills and your energy usage.
Why submit meter readings?
There's plenty of reasons to giving us your readings:
- We'll make sure your bills are accurate and you're only paying for the energy you've used.
- You'll see if your payment plan is covering your usage – avoiding any unexpected bills!
- You can use your online account to make payments – or track payments you've already made.
- It only takes a few minutes.
When taking your readings, it’s important to know which type of meter you have. If you have a smart meter, your meter readings will be recorded automatically, every day or every half hour. You can also see these readings through your online account.
How to submit meter readings
If you have an online account – log in and submit
The easiest way to give us your readings is using your online account. And you'll get an instant, up-to-date balance. If you haven't got an online account, you can sign up today.
Once you're logged in, open the product account you want to submit the meter reading for and choose ‘Give a meter reading’.
Put in your reading and we'll work out your balance there and then.
If you don't have an online account – use our online form
You can also submit your meter readings using our online form. We'll just need a few bits of information like your name and address. Just so you know, it can take up to five days to update your account if you use the form.
By phone – call our Meterline
Call our automated Meterline on 0345 026 7033 to give your readings over the phone. Meterline is ready and waiting 24 hours a day, 7 days a week.
Make sure you've got your 10-digit customer account number to hand when you call. You'll find it on the front of your bill.
It can take a few days to update the readings on your account if you submit your meter readings this way.
After you've submitted a meter reading
If you're due a bill within the next two weeks, we'll use the reading you submit to calculate your next bill.
If you've had a bill during the last four weeks, we'll send you an updated one using the correct meter reading.
If you've given an incorrect meter reading
Don't worry if you've entered an incorrect meter reading – you can log in again and give a new one.
When you give us a meter reading, we'll check that it's about what we expect your usage to be. If it's not, then we'll let you know.
How we use your meter reading
This depends on when we sent your last bill. If you've just had a bill, we'll update your account with your reading and send you a new one.
If you're due a bill, we'll use your reading to work out your new bill. And if you're just letting us know what your reading is, we'll add it to your account in case you ever need to check it.
One of our meter readers may still visit you
Even if you give us your readings, it’s our responsibility to check your meters at least once every two years. So if a meter reader or engineer calls, please let them in.
They all carry identification, but if you’re not sure about anything, just get in touch.
Renewing your energy tariff
If your current SSE tariff is about to end, we'll help you easily compare and switch energy products.
It's easy to choose and change, and it only takes a few minutes to select a new tariff. If you're with us on our Standard deal, you can fix your prices by signing up to a fixed energy tariff.