If you've got a Pay As You Go smart meter, it's simple to top up whenever you need to.

The easiest way is to top up online or use our SSE Top-Up app. You can also top up in any shop that offers PayPoint and branches of Post Office.

How smart Pay As You Go meter top-ups work

When you top up your smart Pay As You Go meter, the new credit is sent to your meter automatically.

It can take up to 40 minutes for the top-up to register on your meter.

Click the link that matches how you want to top up:

Top up with our SSE Top-Up app
Top up online
Top up in store
Top up with a top-up code
Top up using your In-Home Display
Top up using your Smart Energy Tracker
Top up using your gas smart Pay As You Go meter
Top up using your electricity smart Pay As You Go meter

mobile phones showing screens from the new SSE Top-Up app

Top up with our SSE Top-Up app

If you don't have it yet, why not get the SSE Top-Up app. You can download for iOS devices or download for Android devices.

You can do a guest payment, register for an account or log in. It's quicker if you log in.

  1. To do a guest payment, from the app landing screen select, “Top Up Now”.

  2. Select your fuel type (Electricity or Gas).

  3. Enter the last 19 digits of your Smart Pay As You Go card number. Entering your mobile number and/or email address is optional. Then select “Next”.

  4. Select a top-up amount of “£10”, "£15", “£20” or "Other".

  5. If you select “Other” you can enter your own amount of between £5 and £175.

  6. Enter your card details. Then select “Review”.

  7. You will see a pop-up showing the “Payment amount”.

  8. Select “Pay now” if you are happy with your selection or “Cancel” to select a new amount.

  9. If top-up has been successful you should see a screen with a message that starts “You have successfully credited your…" followed by your account details and the top-up amount.

  10. Select “Finish” to complete the transaction. A pop-up will remind you to note down any confirmation codes as you’re completing a guest payment and these details won’t be stored.

SSE smart Pay As You Go cards

Top up online

You can top up online by using our online payment system (provided by PayPoint).

It's really easy to do – just follow these simple steps:

  1. Visit our smart meter top-up website
    Once you're there, click ‘Top-up now’.

  2. Choose your service
    Select either electricity or gas from the ‘Service’ menu, depending on which meter you want to top up. Then click 'Next'.

  3. Give us your reference number and contact details
    We'll ask you for your smart Pay As You Go card number. If you haven't got your card to hand, contact us and we'll give this to you over the phone.

    You can also give us your email address and phone number. If we've got your email address, we'll be able to send you a receipt for your top-up payment.

  4. Enter your payment details and confirm
    Next, you'll need to enter your payment details. You've got the option of paying by credit or debit card.

    At this point, you can also let us know how much you'd like to top up. Once you're done, select ‘Confirm and pay’.

  5. Check your confirmation
    We'll show you a confirmation of your top-up and you'll have the option of printing a receipt if you need to.

    If you've given us an email address, we'll email you a copy, too. The email will include a 20-digit top-up code, also known as the Unique Transaction Reference Number (UTRN), to use if your payment doesn't reach your meter.

A PayPoint receipt with the top-up code section highlighted in red

Top up in store

You can also top up over the counter at Post Office branches and PayPoint outlets across the UK. Just look out for the PayPoint sign outside the store.

You'll need your smart Pay As You Go card (or just your smart Pay As You Go card number) with you.

You'll be given a receipt when you top-up.

It's important you keep hold of this. It will show your 20-digit top-up code, also known as the Unique Transaction Reference Number (UTRN). You may need to use the code if your payment doesn't reach your meter or you need to add your credit more quickly.

Top up with a top-up code

Your In-Home Display, or Smart Energy Tracker if you have one of these, will alert you when your PAYG credit is running low, so you always know when it’s time to top up. You can also enter your 20-digit top-up code, also known as the Unique Transaction Reference Number (UTRN), on your smart Pay As You Go meter(s).

Follow the instructions below or take a look at the supporting videos.

Play video: How to enter a top-up code (UTRN) on your Geo In-Home Display

Using your In-Home Display

You'll need your 20-digit top-up code (UTRN):

  1. Press the Home icon.
  2. Use the right arrow icon to scroll to “Prepay” and press the "O" icon.
  3. Use the right arrow icon to scroll to “Top-up” and press the "O" icon.
  4. Select either “Electricity” or "Gas" and then press the “O” icon.
  5. Use the arrow icons to select the numbers that match your top-up code (UTRN) and then the “O” icon to confirm your selection.
  6. Once you have entered all 20 digits use the arrow icon to select the tick button and then press the “O” icon to confirm.
  7. If the top-up code (UTRN) has been submitted successfully, you'll see a screen that says, “Top-Up Code successful”.
A hand holding a smart energy tracker

Using your Smart Energy Tracker

You'll need your 20-digit top-up code (UTRN):

  1. On the main menu, choose either ‘Electricity’ or 'Gas', depending on which meter you want to top-up.
  2. Select ‘Your account’, then 'Your top-ups' and finally ‘Top-up now’.
  3. Enter your top-up code (UTRN) by using the up and down arrows to select each number. Press ‘OK’ when you're ready to move to the next digit. Once you've entered all the numbers, press and hold 'OK' to submit the code.
  4. You'll now see a ‘Top-up accepted’ message on the screen. This will also show you the amount you've topped up and how much credit you have on the meter in total.
Play video: How to enter a top-up code (UTRN) on your gas smart Pay As You Go meter

Using your gas smart Pay As You Go meter

You'll need your 20-digit top-up code (UTRN):

  1. Press the “Orange” button twice.
  2. You should see a screen which says, “Credit Entry? A=No, B=Yes”.
  3. Press the “Black” button.
  4. To enter the first digit of your top-up code (UTRN), press the “Orange” button to scroll through 0-9 and the "Black" button to confirm your selection and move to the next digit.
  5. Once you have entered all 20 digits of your top-up code (UTRN), press and hold the Black button to complete the top-up.
Play video: How to enter a top-up code (UTRN) on your electricity smart Pay As You Go meter

Using your electricity smart Pay As You Go meter

You'll need your 20-digit top-up code (UTRN):

  1. Press the “A” button 3 times.
  2. You should see a screen which says, “ADD CREDIT A=NO, B=YES”.
  3. Press the “B” button.
  4. To enter the first digit of your top-up code (UTRN), press the “A” button to scroll through 0-9 and the "B" button to confirm your selection and move to the next digit.
  5. Once you have entered all 20 digits of your top-up code (UTRN), press and hold the “B” button.
  6. You should see a screen which says, “ACCEPTED” with the amount you have topped up.

Still need to upgrade to a smart Pay As You Go meter?