Smart metering means you’ll not only get more accurate bills, but you'll have more information about how you use energy in your home too.

Taking readings on your smart meter

Your smart meter is constantly ‘talking’ to us. This means your bills are based on actual readings and are accurate. You shouldn't need to send us meter readings, but if you ever need to, here's how to read your smart meter:

  • Gas meters

    To take the reading from your gas meter, press the round button between the two arrowed buttons. The reading will appear on the screen. As your gas meter is powered by a battery, the screen will go blank after 30 seconds to save power.

  • Electricity meters

    The screen on your electricity meter will switch between your meter reading and a row of zeros. If a row of zeros is displayed, wait six to ten seconds for the screen to show your meter reading.

How often we take your smart meter readings

We'll take your readings half hourly, daily or monthly depending on your smart data consent choice and will write to you every year to let you know how often we collect your smart data. If you want to change this at any time, just get in touch with us on 0345 071 3991.

If your gas meter screen is blank

Your gas meter is battery powered so to save power the screen will be blank. To take a reading from your gas meter, press the round button between the two arrowed buttons and the reading will show on screen. After 30 seconds the screen will go blank again.

If you change supplier after we've fitted your smart meter

If you leave us to join a new supplier, they may not be able to fully support your smart meters. Always check your chosen supplier, before you switch.

Saving Energy

We've got tips and advice to reduce your energy usage in our Smart Meter Handbook. We also have pages about energy and efficiency elsewhere on our website.