Just had your smart meter installed? Or maybe it’s been a while since your installation and you want a refresher. We’ve put this guide together to help you get the most from your smart meter.

There’s information on:

Common smart meter problems
Digital energy trackers
Smart Pay As You Go meters
Setting up an online account
Reading your smart meter

Need help right now?

Our guide to common smart meter problems covers things like restoring connection to a smart meter and how to create a monthly budget on your In-Home Display.

Help with your digital energy tracker device

When your smart meter was installed, you would have been offered a digital energy tracker device. They have different names and look a little different, but each device will do the same thing: help you engage with your energy.

Try to use your device every day. It could help you find ways to save energy in your home.

But first you need to find out more about the device you own. This could be as simple as:

  • What does each button do?
  • What does the blue light on the display mean?
  • How do I set up my first energy target?

Why not start by selecting your energy tracker device?

Smart Pay As You Go meter?

Smart at your fingertips

With an SSE online account you'll only be a few clicks away from your energy usage.

You can log in and view interactive charts that help you understand your energy usage in pounds and pence and at different times of the day.

The more frequently your smart meter sends us meter readings, the clearer the picture will be of the energy you're using. And it'll help you see exactly where you can save energy in your home.

How to read your smart meter

Smart meters use their own wireless network to get your meter readings. When the signal's strong your smart meter automatically sends your meter readings to us. This could be half-hourly, daily or monthly.

You can change how often each of your smart meters sends us readings by getting in touch. We recommend keeping it at half-hourly readings. The more information we have, the more we can help you if you have questions.

You shouldn't have to send us your own meter readings, but if you ever need to, we've got a guide for that.

Frequently Asked Questions

Can I change suppliers if I have a smart meter?

If you change supplier with a so-called “first generation” or SMETS1 meter, you might find it stops automatically sending your readings. However, we now only fit “second generation” or SMETS2 smart meters which should keep their smart functionality if you switch.

Of course, we hope you stick with us, but rest assured your new smart meters will work as intended if you ever do choose to change supplier.

I'm moving home – can I take my In-Home Display with me?

Your In-Home Display is connected to the smart meter installed in your current property, so it won't work with a smart meter installed in your new home.

If your new property doesn't have a smart meter, and you decide to get one installed, you'll be offered a new In-Home Display, anyway.