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Smart meter legal and regulatory information

As a utility provider we have responsibilities to our customers and regulators. For more information you can download our PDF files below. Most computers will open PDF files automatically. If not, you may need to download Adobe Reader from the Adobe website.

Related documents

  • Return to work coronavirus risk assessment - Office (PDF 176.3KB)
  • Return to work coronavirus risk assessment - Metering operations (PDF 215.2KB)
  • Smart Meter – Data Charter (PDF 1.6MB)
  • Smart Metering Installation Code of Practice (PDF 1.1MB)
  • Smart Pay As You Go meter statement (PDF 369.3KB)
  • Electronic Index Smart Gas Meter (PDF 1.2MB)
  • E470 Tokenless Smart Prepayment Meter (PDF 796.5KB)
  • Smart Meter - Single Phase Manual (PDF 2.3MB)
  • General Terms and Conditions for the Supply of Electricity and/or Gas (PDF 539KB)

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