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Smart meter legal and regulatory information

As a utility provider we have responsibilities to our customers and regulators. For more information you can download our PDF files below. Most computers will open PDF files automatically. If not, you may need to download Adobe Reader from the Adobe website.

Related documents

  • Return to work coronavirus risk assessment - Office (PDF 176.3KB)
  • Return to work coronavirus risk assessment - Metering operations (PDF 215.2KB)
  • Smart Meter – Data Charter (PDF 10.5MB)
  • Smart Pay As You Go meter statement (PDF 9.2MB)
  • Electronic Index Smart Gas Meter (PDF 1.2MB)
  • E470 Tokenless Smart Prepayment Meter (PDF 796.5KB)
  • Smart Meter - Single Phase Manual (PDF 2.3MB)
  • General Terms and Conditions for the Supply of Electricity and/or Gas (PDF 551.9KB)

Related links

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  • The Smart Meter Installation Schedule (SMIS)
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