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If you've run out of credit and can't top-up right away, we'll lend you £5 emergency credit.

If you've got a smart Pay As You Go meter, you can start using your emergency credit quickly and easily through your Smart Energy Tracker.

When you can activate emergency credit

You can activate emergency credit when you've got credit of £2 or less on your meter. You'll get notifications on your Smart Energy Tracker when you're able to do this.

How to start using your emergency credit

You can activate emergency credit by using your Smart Energy Tracker.

Here's what you need to do to start using it:

  1. First you'll need to make sure you're on your Smart Energy Tracker's main menu. Here you can choose either 'Electriicty' or 'Gas'.
  2. Next select 'Your Account' and then 'Your credit'.
  3. You'll then see a box at the bottom of the screen that says 'Emergency credit' and an 'Activate' option. When you're ready, press 'OK'.
  4. Finally, you'll be asked 'Are you sure?'. Answer 'Yes' to start your emergency credit.

You can also start your emergency credit by using the controls on the smart meter itself.