If you've run out of credit and can't top-up right away, we'll lend you £5 emergency credit.
If you've got a smart Pay As You Go meter, you can start using your emergency credit quickly and easily through your Smart Energy Tracker.
You can activate emergency credit when you've got credit of £2 or less on your meter. You'll get notifications on your Smart Energy Tracker when you're able to do this.
You can activate emergency credit by using your Smart Energy Tracker.
Here's what you need to do to start using it:
You can also start your emergency credit by using the controls on the smart meter itself.