Checking the credit on your meter
Your Pay As You Go meter has a digital screen which shows how much credit is left for you to use. It's a good idea to check this regularly so you know when you need to top up your gas or electricity.
If you run out of credit, your gas or electricity supply may stop unexpectedly. However, we'll lend you emergency credit if you're not able to top up your meter straight away.
You'll have emergency credit on your meter, just in case you can't top up straight away.
If you use any emergency credit, you'll need to buy enough credit to repay it when you next top up. This is as well as any credit you’ll need to cover your usual energy use.
Looking after your key or card
It's important you look after your key or card. This means keeping it clean and in good working condition.
If it gets dirty or damaged, it might not work.
When you're away from home
When you go away, you'll need to check you've got enough credit to last until you get back.
Even if you've switched off all your appliances, your meter will collect a daily standing charge. If you're making weekly repayments towards an outstanding balance, it'll collect those too.
You might also be leaving appliances on (such as your fridge and freezer). If so, make sure you've got enough credit to cover those as well.
If you run out of credit, there'll be nobody around to start the emergency credit, so your supply will stop.