It's important to keep your gas and electricity meters topped up. This is to make sure your supply doesn't stop. You can add up to £99 at a time to your meter, but be aware that it will only hold up to £250 credit in total.
Smart Pay As You customer?
You can find instructions for how to top-up using a smart Pay As You Go meter.
Checking the credit on your meter
Your Pay As You Go meter has a digital screen which shows how much credit is left for you to use. It's a good idea to check this regularly so you know when you need to top up your gas or electricity.
If you run out of credit, your gas or electricity supply may stop unexpectedly. However, we'll lend you emergency credit if you're not able to top up your meter straight away.
You'll have emergency credit on your meter, just in case you can't top up straight away.
If you use any emergency credit, you'll need to buy enough credit to repay it when you next top up. This is as well as any credit you’ll need to cover your usual energy use.
Extra help topping up your emergency credit
If your emergency credit runs out, please top up as soon as possible. If you're unable to top up, you can contact us about further support. You'll need to pay back any credit you borrow, but we can spread the cost so you pay a little bit at a time. We’ll make sure your repayment plan is affordable.
Looking after your key or card
It's important you look after your key or card. This means keeping it clean and in good working condition.
If it gets dirty or damaged, it might not work.
If you've lost your key or card please get in touch and we'll send you a new one. Just so you know, we might charge you for a replacement.
When you're away from home
When you go away, you'll need to check you've got enough credit to last until you get back.
Even if you've switched off all your appliances, your meter will collect a daily standing charge. If you're making weekly repayments towards an outstanding balance, it'll collect those too.
You might also be leaving appliances on (such as your fridge and freezer). If so, make sure you've got enough credit to cover those as well.
If you run out of credit, there'll be nobody around to start the emergency credit, so your supply will stop.
Tired of having to top up in-store?
Imagine if you could top up on the go straight from your smart phone. Get a smart Pay As You Go meter and with the SSE Top-Up app you can do that anytime, anywhere.
You can also top up online or over the phone. And if you run out of credit unexpectedly, you'll be able to get some emergency credit sent straight to your meter.
Ready to upgrade to a smart Pay As You Go meter?