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If you're moving to, or you've just moved into a new home with gas and electric Pay As You Go meters, we'll help you set up your new account. Explore more information below on how to use a PAYG meter, and what you'll need to get started.

If you want to know how to remove a Pay As You Go meter, or you'd like to get a PAYG meter or smart meter, we'll guide you through what you need to do.

Setting up your Pay As You Go meter

No matter where in the UK you've moved to, we'll still be able to supply your energy. All you need to do is get in touch with a few details. We'll set up a new account, and clear any gas or electric charges left on the meter.

If you're a new homeowner or tenant, there are a few things we'll need to know when you get in touch:

  • Your new address
  • The date you're moving, or have moved, into your new home
  • Meter readings from your old home and your new address

To get your meter readings, press the display button on the front of your PAYG gas or electric meter. Work through all the screens that come up and write down what appears on each screen.

How to use PAYG meters

A Pay As You Go meter (also known as a prepayment meter) lets you pay for your electricity and gas in advance. You use your credit when you use your energy. There are no quarterly bills to pay.

Your meter will have a display button on the front. You can use it to check how much credit you've got left before you need to top up. You can also see how much electricity or gas you're using and how much you're paying for each unit.

If you find your Pay As You Go meter isn't working

Is your gas or electricity not coming on at your new home? Don't worry – our handy guide will tell you what to do if your Pay As You Go meter isn't working.

Your payment key or card

Once your gas and/or electric meter is set up, we'll send you a new key or card so you can top up. With PAYG, you'll pay as you use energy, and you can top up in any PayPoint shop or your nearest post office.

You might find an old electricity key or gas card at your new house. It's best not to use it unless we say it's ok, as you could end up paying for someone else's energy.

If you want to know how much you'll be paying, you can check prices for gas and electricity tariffs for our meters.

Your new home

If you're moving gas and electric to a new house, we have a step-by-step guide to help you.

If you'd like to change energy suppliers, it's easy to switch your gas and electricity to us. Read more about how to move your energy supply.