If your Pay As You Go meter runs out of credit unexpectedly, don't panic. We'll lend you a limited amount of emergency credit to keep you going until you top up. Your meter will show how much. Go to screen 'R' on your electricity meter or screen '22' on your gas meter.
You can use the emergency credit once your credit gets below 50p on an electricity meter or below £2 on a gas meter. It won't happen automatically, so you'll need to action it on your Pay As You Go meter. And you'll need to pay the emergency credit back in full before you can use it again.
Just follow the instructions below.
You may not think about your Pay As You Go meter when you're going on holiday or a business trip. But appliances like fridges and freezers will need to stay on. And your meter will keep taking a daily standing charge and any debt repayments when you're away.
If you run out of credit, there'll be nobody around to start the emergency credit and your supply will stop. So make sure you've got enough credit to last until you get back.