Faulty gas or electricity meters are rare. But you should still keep an eye on your meter to make sure it’s working properly. A damaged or faulty meter could be a safety hazard. It could also cost you money.

Our guide below will help you spot any faults with your meter. We’ll also look into what to do if you think there’s a problem with your meter.

Noticing a problem with your gas or electricity meter

There might be a fault with your meter if:

  • Your bill is much higher than usual.
  • Your Pay As You Go meter shows an error message.
  • Your electricity meter is leaking.

Please be aware that a higher bill doesn't always mean your meter is faulty. A change in lifestyle, using new appliances or having an extra person living in the house could also increase your energy use.

What to do if you think you have a faulty credit meter

  • Switch off all the appliances in your home. If you’re checking your gas meter, this includes any pilot lights.
  • Check if the numbers on your meter’s display are still moving. You'll need to wait a while before checking this. It can take up to 30 minutes for all energy use to record on your meter.

What you do next depends on what happens with your meter:

  • If the numbers on the meter stop moving, turn on one appliance at a time. Check the meter after turning on each appliance. If your meter starts to move very quickly, you might have a faulty appliance. Depending on the type of appliance, you should get it checked by a Gas Safe registered engineer or qualified electrician.
  • If the numbers are still moving after turning off all appliances, you might have a faulty meter.

If you think either your gas or electricity meter is faulty, you’ll need to contact us so we can investigate the problem.

We may need to test your meter. But be aware that you might have to pay for any tests if they show your meter is working normally.

If it’s your gas meter you think is faulty, you might have a gas leak. If you can smell gas or have no gas supply, leave the house and call the National Gas Emergencies number immediately on 0800 111 999.

What to do if your Pay As You Go gas or electricity meter isn’t working

Please get in touch if you get one of the following error messages on your meter:

Electricity meters: 1, 3, 40, 99, A5, A8, C1, E1, E6, KEY, OFF

Gas meters: BATTERY FAIL, BATTERY LOW, CALL HELP, —– (five dashes), FAIL, M*****, PASS

You can learn more with our guide to problems with your Pay As You Go meter.

What to do if your electricity meter is leaking

It’s rare, but sometimes electricity meters can leak. If the leaking substance is hot, looks like black tar and has a strange smell, phone your local network operator.

Our guide to leaking electricity meters has all the information you need.

You can find out more about your local network operator on the National Grid website.

What to do if your gas or electricity meter box is broken

Your meter box should be in good condition to protect the meter inside. If your gas or electricity meter box gets damaged it’s usually up to you to fix it.

If your meter box was damaged by a meter reader, please contact us so we can help. If it was damaged by your local electricity distribution company or your gas network operator you need to contact them.